Mecan Trade General Shipping Policy

Shipping Policy

Thank you for visiting and shopping at www.mecan.trade ("Mecan Trade" or "we" or "us"). The following are the terms and conditions of our Shipping Policy.

Domestic Shipping Policy

Shipment Processing Time

All orders will be processed by the seller within 2-3 business days (i.e. a day on which the banks are open for business in Kuala Lumpur, Malaysia and excludes weekends and public holidays).

If we are experiencing high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Should there be any significant delay in the shipment of your order, we will contact you via email or telephone or you can login to your account under www.mecan.trade ("Platform") for more information.

Shipping Rates & Delivery Estimates

Shipping charges for each order will be calculated and displayed at checkout and varies depending on the logistics providers chosen by you from the Platform. Deliveries will be processed within 3 to 10 business days depending on the distance of the shipping destinations and shipment volume. Deliveries will be made by the logistics providers approved by us and/or listed under EasyParcel Platform, with some of the logistics providers listed in the table below:-

Logistics Providers Estimated Delivery Time Shipping Cost
Pgeon 3 to 5 business days (West Malaysia)

7 to 10 business days (East Malaysia)
Lowest at RM5.90, shipping calculated in Mecan Trade Platform (West Malaysia).

Lowest at RM13.90, shipping calculated in Mecan Trade Platform (East Malaysia).
Poslaju 3 to 5 business days (West Malaysia)

7 to 10 business days (East Malaysia)
Lowest at RM8.00, shipping calculated in Mecan Trade Platform (West Malaysia).

Lowest at RM14.60, shipping calculated in Mecan Trade Platform (East Malaysia).
Skynet 3 to 5 business days (West Malaysia)

7 to 10 business days (East Malaysia)
Lowest at RM7.80, shipping calculated in Mecan Trade Platform (West Malaysia).

Lowest at RM20.70, shipping calculated in Mecan Trade Platform (East Malaysia).
DHL eCommerce 3 to 5 business days (West Malaysia)

7 to 10 business days (East Malaysia)
Lowest at RM7.20, shipping calculated in Mecan Trade Platform (West Malaysia).

Lowest at RM16.00, shipping calculated in Mecan Trade Platform (East Malaysia).

Delivery delays can occasionally occur. Should there be any significant delay in the delivery of your order, we will contact you via email or telephone or you can login to your account under our Platform for more information.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s). The tracking number will be activated within 24 hours after receiving them. You will also be able to find your tracking number under your account login in Mecan Trade Platform.

Customs, Duties and Taxes

Mecan Trade is not responsible for any customs and taxes applicable to your order. All fees (tariffs, taxes, etc.) imposed during or after shipping are the responsibility of the customer.

Damages

Mecan Trade will not be liable for any loss or damage to the product during shipping process. If you received your order damaged, please contact our customer care support at customercare@mecan.trade by taking a photo and description for submission.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside Malaysia.

Cancellation, Return, Refund & Exchange Policy

Subject to the terms and conditions of the Buyer Agreement, Mecan Trade, the seller or you may cancel any order made via the Platform; and should you decide to return, exchange or request for a refund, you must notify the seller via the Platform within seven (7) days from the date of receipt of the Product. For more information on the policy for cancellation, return, refund and exchange, please refer to Schedule 3 of the Buyer Agreement, which can be obtained from www.mecan.trade.