Terms & Conditions
This website (“Platform”) is operated by Mecan App Sdn. Bhd. (Company No.: 962465W) of 6-1, Tower 2B, UOA Business Park 40150 Shah Alam, Selangor Darul Ehsan, Malaysia.
Throughout our Platform, the terms “we”, “us” and “our” refer to Mecan App Sdn. Bhd. We offer this Platform, including all information, tools and services available on this Platform to you, the user, conditional upon your acceptance of all terms, conditions, policies and notices as stated herein.
By visiting our Platform and / or purchasing merchandises from us, you are engaging in our “Service” and agree to be bound by the following terms and conditions (“Terms & Conditions”, “Terms”, “Conditions”), as may be amended from time to time. These Terms & Conditions apply to all users of our Platform, including without limitation users who are browsers, vendors, customers, Buyers, Sellers, and / or contributors of content.
Please read these Terms & Conditions carefully before accessing and / or using our Platform. By accessing or using any part of our Platform, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions as contained herein, please do not proceed further and you are advised to leave this Platform immediately or refrain from using any Services provided herein. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions.
Any new features or tools which are added to the Platform shall also be subject to these Terms & Conditions. You can review the most current version of these Terms & Conditions at any time on this Platform.
We reserve the right to update, change or replace any of these Terms & Conditions at our sole and absolute discretion by posting updates and / or changes to our Platform. We shall notify the users of the Platform of such amendments including the effective date for such amendments by an announcement to be published on the main page of the Platform. Such amendments shall thereafter bind the users. It is your responsibility to check on this Platform regularly for any updates and / or changes. Your continued use of and / or access to our Platform following the posting of any changes constitutes acceptance of those changes.
In the event of conflict between any provision in these Terms & Conditions and the Buyer Agreement, the provision in the Buyer Agreement shall prevail.
1.MECAN STORE TERMS
1.1 By agreeing to these Terms & Conditions, you represent that you are an adult of at least the age 18 years capable of entering into contract and that you have given us your consent to allow any of your minor dependents to use this Platform. You are hereby granted a non-transferable and revocable license to use our Platform, in accordance to the Terms & Conditions described herein, for the purpose of online shopping for products sold in our Platform.
1.2 You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
1.3 We have the right to unilaterally and immediately terminate the license granted for the use of the Service upon you breaches any provision of the Terms & Conditions and fails to remedy the same within fourteen (14) days from being so notified.
1.4 Contents provided on this Platform is solely for informational purposes only. Product representations expressed on this Platform are those of the Seller(s)’ and are not made by Mecan. Feedbacks and opinions expressed are those of the persons posting such content and does not reflect our stand or opinions.
2.GENERAL CONDITIONS
2.1 We reserve the right to refuse Service to anyone for any reasons whatsoever at any time at our sole and absolute discretion.
2.2 You understand that your information given (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of the connecting networks or devices. Credit card information is always encrypted during transfer over networks.
2.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on our Platform through which the Service is provided, without express written permission by us.
2.4 The headings used in this Terms & Conditions are included for convenience only and will not limit or otherwise affect the interpretation of these Terms & Conditions.
3.ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
3.1 We shall not be held responsible whatsoever if any information made available on this Platform is not accurate, complete nor current. The materials provided on this Platform is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance upon the information and materials provided herein this Platform is solely and absolutely at your own risk. Any typographical clerical or other error or omission in any acceptance, invoice, contents or other document on our part will be subject to correction without any liability to us.
3.2 This Platform may contain certain historical information. Historical information may not be current and is provided for your reference only.
4.MODIFICATIONS TO THE SERVICE
4.1 We reserve the right at any time to modify or discontinue the Service (or any part or contents thereof) at any time without any prior notice whatsoever.
4.2 We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
5. PRODUCTS OR SERVICES
5.1 Definitions
Unless otherwise provided, capitalized words in these Terms & Conditions shall have the same meaning as specified in the Buyer Agreement.
"Seller(s)”, refers to third party owner(s) selling merchandises, consumer goods and products listed on our Platform.
“Facility”, refers to any of the facilities offered by us to you through our Platform or any other form of communication and encompasses, among others, enabling users to find Products available for sale by Seller(s) on our Platform, to find coupons and promotions that can be redeemed on our Platform and to view Seller(s)’ advertisements on our Platform. Our Facility can be provided to you through our Platform, through electronic and other modes of communication and by any applications provided by us.
“Products” shall refer to the consumer goods and products which are listed on our Platform and made available for sale by an identified seller(s) on our Platform.
“User”, “you” or “Buyer”, refers to any individual who visits or uses our Platform and includes customers, buyers and purchasers.
5.2 User
You must register on the Platform to use the Platform and the Services.
5.3 Viewing and Purchase of Products or Services
5.3.1 In the course of your use of this Platform, you may identify Products which you wish to view further or purchase. By clicking on these Products, you will be directed to the relevant page on which that Product is available for sale.
5.3.2 You hereby acknowledge that any transaction or purchase which you conclude with the Seller(s) shall be between you and the Seller(s).
5.3.3 We reserve the right to change, modify or delete any information relating to the Products, Seller(s) or otherwise and to cease providing any part of the Facility at any time without any prior notice whatsoever.
5.3.4 We do not guarantee that our Platform or Facility will be free of errors, omissions and faults though we will use our best endeavors to ensure reasonable measures to maintain accuracy of all data presented.
5.3.5 Specifically, we do not guarantee that the Products, coupons and promotions of the Seller(s) are at all times up-to-date. We advise you to check thoroughly prior to making any purchases with the Seller(s).
5.3.6 The contents displayed on our Platform is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary and to the fullest extent permitted by law, the Seller(s), content providers, advertisers and we hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Platform and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
5.3.7 We have made every effort to display as accurately as possible the colours and images of the Seller(s)’ products that appear in the store / our Platform. We cannot guarantee that your computer’s display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of the Seller(s)’ products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any Products offered by the Seller(s). All descriptions of Products or Products’ pricing are subject to change at any time without prior notice, at our sole and absolute discretion. We reserve the right to discontinue any line of Products at any time. Any offer for any Products or services made on this Platform is void if the Products are prohibited. We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
6. ORDER ACCEPTANCE, ACCURACY OF BILLING & ACCOUNT INFORMATION
6.1 Please note that there are cases when an order cannot be processed for various reasons. We reserve the right to refuse any orders you place with us. We may, in our sole and absolute discretion, limit, prohibit or cancel quantities purchased per person or per order and / or reserve the right to refuse or cancel any order for any reason at any given time. These restrictions may include orders placed by or under the same customers’ account, the same credit card, and / or orders that use the same billing and / or shipping address. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and / or billing address / phone number provided at the time the order was made and / or information available in our records.
6.2 You agree to provide current, complete and accurate purchase and account information for all purchases made at our store / Platform. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
7.PRICING, PACKAGING CHARGES, DELIVERY CHARGES & GOODS & SERVICES TAX (GST) OF 6%
7.1 Prices of our Products are subject to change without prior notice.
7.2 The price of the Products shall be the price stated in the Seller(s)’ or our Platform at the time which the customer makes its offer to purchase. The price excludes the cost of packaging and delivery charges. The customer shall be liable to pay the charges in addition to the price where applicable.
7.3 Prices of Products and services specified on the Platform will include value added tax or similar tax where applicable.
8.TERMS OF PAYMENT
8.1 The Buyers shall be entitled to make payment for the Goods pursuant to the various payment methods set out in our Platform.
8.2 In addition to any additional terms and conditions contained in our Platform, the following terms shall also apply to the following types of payment:
8.2.1 Credit Card
Credit Card payment option is available for all Buyers. We accept all Visa and MasterCard and is 3D Secure (Verified by Visa and MasterCard Secure) enabled. All your credit card information is protected by means of industry-leading encryption standards. Please take note that additional charges may be incurred. Kindly check with your card service provider.
8.2.2 Debit Cards
We accept all Visa and MasterCard debit cards where subject to bank availability. All debit card numbers shall be protected by means of industry-leading encryption standards.
8.2.3 Online Banking
By choosing this payment method, the Buyer shall transfer the payment for the Products to our account for the total amount of the Buyer’s purchase (including any applicable taxes, fees, packaging, delivery and shipping costs). The transaction must be payable in the currency displayed on Platform. We, in our sole and absolute discretion, may refuse this payment option service to anyone or any user without notice for any reasons whatsoever at any time.
9. DELIVERY
9.1 The Products will be delivered by or on behalf of the Seller to the Buyer or such address as may be provided by the Buyer within the applicable lead times for Order fulfilment as specified in the Seller Service Levels.
9.2 The delivery service and other services relating to delivery of Products may be provided by us in association with third party service providers.
9.3 The time for delivery / performance shall not be of the essence and we shall not be liable for any delay in delivery or performance howsoever caused.
10. RISK & PROPERTY OF THE GOODS
10.1 Upon delivery of the Products to the Buyer:
(a) the Buyer shall sign on the confirmation of receipt of Products (“Confirmation of Receipt”); and
(b) the risk of loss or damage to the Products will be passed from the Seller to the Buyer; and
(c) subject to our terms and conditions on cancellation, refund and replacement), the legal ownership will be passed from the Seller to the Buyer.
10.2 We shall be entitled to initiate such appropriate legal action for the recovery of any monies due and owing to us. In which event, the Buyer shall be liable to indemnify us against all loss, damages, costs, expenses and legal fees incurred in connection with the assertion and enforcement of our rights under this condition.
11. TRADEMARKS & COPYRIGHTS
All intellectual property rights, whether registered or unregistered, in our Platform, information content on our Platform and all our Platform design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of our Platform also are protected by copyright under Malaysian copyright laws and international conventions. All rights are reserved.
12. OPTIONAL FUNCTIONS
12.1 We may provide you with access to third party tools over which we will neither monitor nor have any control over or input.
12.2 You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
12.3 Any use by you of optional tools offered through our Platform is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
12.4 We may also, in the future, offer new services and / or features through our Platform (including, the release of new tools and resources). Such new features and / or services shall also be subject to these Terms & Conditions.
13. THIRD PARTY LINKS
13.1 Certain content, products and services available via our Service may include materials from third parties.
13.2 Third party links on this Platform may direct you to third party Platforms that are not affiliated with us. Any link found on the Platform is provided for your convenience to access to further information. It does not signify that we endorse the contents thereof and we have no responsibility and shall not be liable for the content of external links. We are not responsible for examining or evaluating the contents nor accuracy of these third-party Platforms and we do not warrant and will not have any liability or responsibility for any third party materials or Platforms accessed by you or for any other materials, products, or services of third parties.
13.3 We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party Platforms. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to the third party directly.
14. USER COMMENTS, FEEDBACK & OTHER SUBMISSIONS
14.1 If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail or otherwise (collectively referred to as “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay any fees, charges and / or compensation for any comments; or (3) to respond to any comments.
14.2 We may, but have no obligation to, monitor, edit or remove contents that we determine in our sole and absolute discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property rights or these Terms & Conditions.
14.3 You agree and irrevocably undertake to ensure that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material or contain any computer virus or other malware that could in any way affect the operation of the Service or any related Platform. You may not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party(ies).
15. PERSONAL INFORMATION
15.1 Your submission of personal information through our Platform / store is governed by our Privacy Policy. For more details, please view our Privacy Policy. You agree to provide accurate and current information about yourself and to promptly update such information if there are any changes.
15.2 Every user of our Platform is solely responsible for keeping passwords and other account identifiers safe and secure. The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. Our Platform shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of or in connection with, your failure to comply with this section.
16. ERRORS, INACCURACIES AND OMISSIONS
We are determined to provide the most accurate pricing information on our Platform to our users. However, errors may still occur, occasionally there may be information on our Platform or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product packaging / delivery / shipping charges, transit times and availability or typographical errors arising from and through electronic transmission / documents such as quotations, invoice or receipt, credit note, debit note or any other documents. As such, we reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Service or on any related Platform is inaccurate, at any time without prior notice (including after you have submitted your order) WITHOUT any liability whatsoever on our part. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account has been charged.
17. PROHIBITED USES
In addition to other prohibitions as set forth in the Terms & Conditions herein, you are prohibited from using our Platform or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related Platform, other Platforms, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related Platform, other Platforms, or the Internet. We reserve the right to terminate your use of the Service or any related Platform for violating any of the prohibited uses.
18. DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY & RETURN POLICY
18.1 We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
18.2 We do not warrant that the results that may be obtained by you from the use of our Service will be accurate or reliable.
18.3 You expressly agree that your use of or inability to use, the Service is at your sole risk. The Service and all Products, Goods and services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of sellerability, sellerable quality, fitness for a particular purpose, durability, title, and non-infringement.
18.4 In no case shall Mecan, our directors, employees, affiliates, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation loss of profits, loss of revenue, loss of savings, loss of data, replacement costs or any similar damages (including loss or damages suffered by the Buyer as a result of an action brought by a third party), whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any Products / Goods procured using the Service, or for any other claim related in any way to your use of the Service or any Products / Goods, including, but not limited to, any errors or omissions in any content or any loss or damages of any kind incurred as a result of the use of the Service or any contents of the Products / Goods posted, transmitted or otherwise made available via the Service, even if advised of their possibility.
18.5 We hereby further warrant that:
No condition is made or to be implied nor is any warranty given or to be implied as to the life or wear of the Products supplied or that they will be suitable for any particular purpose or use under any specific conditions, notwithstanding that such purpose or conditions may be known or made known to us earlier.
Any description given of the Products is given by way of identification and for informational purpose only and the use of such description shall not constitute a sale by description.
Our Seller(s) bind themselves only to deliver Products in accordance with the general description under which they were sold. The Seller(s) / We do not give any warranty as to the quality state condition or fitness of the Goods.
We shall be under no liability in respect of any defect arising from unsuitable or improper use, defective installation or commissioning by the Buyer or third parties, fair wear and tear, wilful damage, negligence, abnormal working conditions, defective or negligent handling, improper maintenance, excessive load, unsuitable operating materials and replacement materials, poor work, unsuitable foundation, chemical, electro-technical / electronic or electric influences, failure to follow instructions (whether oral or in writing) misuse or alteration or repair of the Goods.
We shall be under no liability under the above warranty (or any other warranty condition or guarantee) if the total price for the Products has not been paid or fully settled.
We shall be under no liability whatsoever in respect of any defect in the Products arising after the expiry of the Warranty Period / Expiry Date for the Products.
18.6 For perishable goods or fast-moving consumer goods, goods sold are not returnable. Return / Refund or cancellations are not allowed for any perishable goods or fast-moving consumer goods.
18.7 For non-perishable goods, any claim by the Buyer which is based on any defect in the quality or condition of the Products or their failure to correspond with specification shall be notified to us within seven (7) days from the date of receipt of the Products. During use, the Products shall be monitored constantly with regard to safety and defects. If there are even slight reservations concerning the suitability for use or the slightest reservations concerning safety, the Products must not be used. We shall be given written notification immediately, specifying the reservations or the defect. However, in no event shall the Buyer be entitled to reject the Products on the basis of any defect or failure.
18.8 If the Buyer does not give due notification to us in accordance with the Clause 18.7 above, we shall have no liability for any defect or failure or for any consequences resulting therefrom.
18.9 When we have provided replacement Goods or given the Buyer a refund, the non-conforming Goods or parts thereof shall become the Seller(s)’ / our property.
18.10 We shall be under no liability for reasons beyond our reasonable control. Our liability shall be limited to the maximum and fullest extent permitted by law. Under any circumstances, maximum and cumulative total liability (including any liability for acts and omissions of our employees, agents and sub-contractors) in respect of any and all claims for defective performance, breach of contract, compensation, indemnity, tort, misrepresentation, negligence at law or equity and any other damages or losses which may arise in connection with its performance or non-performance, shall not exceed the total price for the Product(s) .
19. CANCELLATION, REFUND AND REPLACEMENT
19.1 Our terms and conditions in relation to cancellation, refund and replacement are set out in the Buyer Agreement which could be accessed www.mecan.trade/buyer-agreement and Seller Agreement which could be accessed www.mecan.trade/seller-agreement.
20. FORCE MAJEURE
20.1 We shall not be liable to the Buyer or be deemed to be in breach of the terms and conditions herein by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:
Act of God, explosion, flood, tempest, fire or accident;
war or threat of war, sabotage, insurrection, civil disturbance or requisition;
acts of restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;
import or export regulations or embargoes;
interruption of traffic, strikes, lock-outs, other industrial actions or trade disputes (whether involving our employees or of a third party);
interruption of production or operation, difficulties in obtaining raw materials labour fuel parts or machinery;
power failure or breakdown in machinery.
20.2 Upon the happening of any one of the events set out in Clause 19.1 above, we may at our sole and absolute discretion or option:
fully or partially suspend delivery / performance while such event or circumstances continues;
cancel or terminate any orders so affected with immediate effect by written notice to the Buyer and we shall not be liable for any loss or damage suffered by the Buyer as a result thereof.
21. Prohibited and Restricted Items
Our terms and conditions in relation to prohibited and restricted items are set out in the Seller Agreement: Schedule 4: Prohibited Products which could be accessed www.mecan.trade/seller-agreement.
22. NOTICES
22.1.1 Any notice shall be given in writing by personal delivery, prepaid registered post or electronic mail to the address and electronic mail address of the parties stated on the Platform.
22.1.2 Any notices shall be deemed to have been served:
(a) if delivered personally, when left at the addresses referred to in Clause 22.1.1;
(b) if posted within Malaysia to a Malaysian address, three (3) Business Days after posting and in any other case, seven (7) Business Days after posting; and
(c) if email transmission, when electronic confirmation of receipt is received by the sender.
22.1.3 In proving service of notices, it shall be sufficient to show that personal delivery was made or that the envelope containing such notice was properly addressed, and duly stamped and posted or that the electronic mail has been sent to the correct electronic mail address.
23. SEVERABILITY
In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law and the unenforceable portion shall be deemed to be severed from these Terms & Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
24. TERMINATION
24.1 You may terminate these Terms & Conditions at any time by notifying us that you no longer wish to use our Service or when you cease using our Platform.
24.2 In addition to any other legal or equitable remedies, we may, without prior notice to you and without assigning any reasons thereto, immediately terminate the Terms & Conditions or revoke any or all of your rights granted under these Terms & Conditions, at our sole and absolute discretion. Upon any termination of this Agreement, you shall immediately cease all access to and use of our Platform and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Platform in whole or in part. You furthermore agree that our Platform shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with our Platform or with any terms, conditions, rules, policies, guidelines, practices or the manner of operation of our Platform, your sole and exclusive remedy is to discontinue using our Platform.
24.3 The obligations and liabilities of the parties incurred prior to the termination date (including without limitation, payment obligations) shall survive the termination of these Terms & Conditions for all purposes.
25. CHANGES TO THE TERMS & CONDITIONS
25.1 You can review the most current version of the Terms & Conditions at any time on our Platform.
26. CONTACT INFORMATION
Questions about the Terms & Conditions can be sent and directed to us at general@mecan.trade or customercare@mecan.trade.
27. APPLICABLE LAW & JURISDICTION
These Terms & Conditions shall be interpreted and governed by the laws in force in Malaysia. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the Courts of Malaysia and to waive any objections based upon venue.
28. ARBITRATION
28.1 Any difference, controversy, or claim, arising between Mecan and the Buyer will be settled by arbitration, in English, in Kuala Lumpur, and in accordance with the rules of the Asian International Arbitration Centre ("AIAC"). Furthermore, the arbitral tribunal will consist of a sole arbitrator, to be designated by the Chairman of the AIAC. Any award by the arbitration tribunal will be final and binding upon Mecan and the Buyer.
28.2 The arbitrator will award to the prevailing party, if any, the costs and attorneys’ fees reasonably incurred by such party in connection with the arbitration. If the arbitrator determines a party to be the prevailing party under circumstances where the prevailing party won on some but not all of the claims and counterclaims, the arbitrator may award the prevailing party an appropriate percentage of the costs and attorneys’ fees reasonably incurred by the prevailing party in connection with the arbitration.
28.3 Notwithstanding Clause 26.1, in the event either party believes that it may suffer irreparable harm prior to the resolution of any conflict by following the arbitration procedures established in these Terms & Conditions, such party may apply to a court of competent jurisdiction for a restraining order or other equitable relief in order to prevent or alleviate such harm pending the arbitration. The parties agree that this paragraph will not operate as a request that the court abstains from accepting jurisdiction or from granting appropriate orders which the court may deem necessary or appropriate to protect the interests of the parties.
PRIVACY NOTICE AND POLICY
We, Mecan App Sdn Bhd and its affiliates (collectively, "Company"), may process your personal data when you communicate with us either by log in to our website or contact our customer service centre. The information that we collect from you may be used and will be kept confidential. In order to protect your personal data, we have established this privacy notice and policy ("Privacy Policy") in accordance with applicable laws and regulations including the Personal Data Protection Act 2010 ("PDPA") of Malaysia. This Privacy Policy describes how we handle your personal data for our services on the [www.mecan.trade] website ("Platform") and its related sites, services and tools.
By accepting the Privacy Policy and the Seller Agreement or Buyer Agreement, as the case may be, during the registration as a member of the Platform ("Member"), you expressly consent to our processing, collection, storage, use and disclosure of your personal data as described in this Privacy Policy.
1. Source and Description of Personal Data
1.1 You may have supplied and may continue to supply the Company with your personal data in connection with promotional or marketing activities conducted by the Company or provision of products and services by the Company or through the Platform. The Company may also verify or source personal data about you from third party sources such as credit reporting agencies, Companies Commission and Insolvency Department. The Company may also obtain personal data from third parties which the Company deal with or are connected with you (such as credit reference agencies or financial institutions) and from sources where you have given your consent for the disclosure of information relating to you and/or where otherwise lawfully permitted.
1.2 You may have made available your personal data to the Company on hard copies or as attachments in electronic mails or submitted through the Platform.
1.3 Such personal data may include but is not limited to the following:
1.4 In addition, the Company may from time to time request for other personal data that may be relevant for the Company to consider your request for products and services of the Company.
2. Uses
2.1 You agree that we may process and/or use your personal data for the following purposes:
(a) identity verification;
(b) assess and/or verify credit worthiness;
(c) process request for products and services of the Company;
(d) provide the services and customer support you request;
(e) facilitate and engage in business and/or commercial transactions;
(f) conduct promotional or marketing activities;
(g) provide you with information and updates including promotional and marketing materials in relation to products and services offered by the Company and/ or business partners of the Company;
(h) customize, measure and improve our services, content and advertising;
(i) tell you about our services and those of our business associates;
(j) communicate to you including responding to enquiries and resolving issues or complaints;
(k) monitor and improve the performance of products and services provided by the Company;
(l) comply with legal and regulatory requirement and provide assistance to law enforcement agencies, if required;
(m) prevent potentially prohibited or illegal activities, and enforce our Buyer Agreement or Seller Agreement;
(n) administer and/or manage products and services which the Company has provided including enforcing the rights and obligations of the Company and/or obtaining legal advice;
(o) maintain records required for security, claims or other legal purposes;
(p) resolve disputes, collect fees, and troubleshoot problems;
(q) provide aggregate information to our business associates about our Members without disclosing information about identifiable individuals;
(r) for such other purposes as permitted by applicable law and/or with your consent; and/or
(s) for all other purposes in relation or incidental to the above.
3. Provision of Information
3.1 You have the right in deciding the information you wish to provide. However, it is obligatory to provide certain personal data and if you choose not to provide the same, the Company may not be able to process your request, offer products and services to you or your organisation, assess credit worthiness, offer credit terms and/or provide you or your organisation with marketing and promotional offers which may be of interest to you or your organisation.
4. Disclosure of Your Information
4.1 The Company may disclose your information to the following parties, whether within or outside Malaysia:
(a) related companies of the Company, holding company of the Company and subsidiaries, associate companies and related companies of such holding company;
(b) third party service providers;
(c) agents or contractors appointed by the Company to act on behalf of the Company;
(d) third parties that assist or collaborate with the Company on promotional or marketing activities;
(e) other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
(f) parties that act as the Company’s payment channels including but not limited to financial institutions for purposes of maintaining financial records, assessing or verifying credit and facilitating payments to the Company;
(g) regulator, law enforcement or government bodies, other authorities or persons, if required to do so under any law or in relation to any order or judgment of a court;
(h) debt collection agencies and other parties that assist with debt recovery functions;
(i) professional advisers including but not limited to lawyers, accountant, auditors and insurers on a need to know basis for the purposes of providing their services and/or advices to the Company; and
(j) other business entities, should we plan to merge with or be acquired by that business entity. (Should such a merger or acquisition occur, we will require that the new combined entity follow this Privacy Policy with respect to your personal data. If your personal data will be used contrary to this Privacy Policy, you will receive prior notice.)
4.2 Your personal data may also be stored on the data or computer system of the Company where the authorised personnel of the Company may have access for the purposes set out above.
4.3 We may disclose personal data to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.
4.4 If the Company has reasonable grounds to believe that any Member is in breach of any of the terms of this Privacy Policy, the Company reserves the right, in its sole and absolute discretion, to cooperate fully with governmental authorities, private investigators, all the rightful owner(s) or interest holder(s) and/or injured third parties in the investigation of any potential or ongoing criminal or civil wrongdoing. Further, the Company may disclose the user's identify and contact information, or such other transaction-related data, if requested by a government or law enforcement body, private investigator, rightful owner or interest holder and/or any injured third party or as a result of a subpoena or other legal action, or if the Company is of the view, in its sole and absolute discretion, that it would be in its best interest to do so. The Company shall not be liable for damages or results arising from such disclosure, and the user(s) of the Platform agrees not to bring action or claim against the Company for such disclosure.
5. Marketing
5.1 We do not sell or rent your personal data to third parties for their marketing purposes without your consent. We may combine your information with information we collect from other companies and use it to improve and personalise our services, content and advertising. If you do not wish to receive marketing communications from us or participate in our ad-customisation programmes, simply indicate your preferences on the Platform or by following the directions provided with the communication or advertisement.
6. Using Information from this Platform
6.1 We enable you to share personal data to complete transactions. When Members are involved in a transaction, they may have access to each other's name, user ID, electronic mail address and other contact and postage information. In all cases, you must comply with data protection laws, and give other Members a chance to remove their personal data from your database and a chance to review what information you have collected about them. You agree to use Members’ information only for:
(a) fulfillment of the transaction through the Platform and purposes related to the transaction;
(b) using services offered through the Platform; or
(c) other purposes that a Member expressly consents to.
7. Cookies
7.1 We use "cookies" (small files placed on your hard drive) on certain of our pages to help analyse our web page flow; customise our services, content and advertising; measure promotional effectiveness, and promote trust and safety.
8. Your Rights and How to Contact the Company
8.1 You may contact the Company to:
(a) request for access to your personal data that the Company retain about you;
(b) request for your personal data retained by the Company to be corrected/updated;
(c) withdraw your consent to the processing/use of your personal data by the Company.
8.2 In accordance with the PDPA, the Company has the right to charge a fee for the processing of any data access request.
8.3 If you wish to limit the Company’s right to process your personal data or do not wish to be contacted by the Company for promotional or marketing offers, please contact the Company at the contact details set out below.
8.4 Should you have any inquiries or complaints in respect of your personal data, you may contact the following:
[Data Protection Officer]
Mecan App Sdn Bhd
6-1, Tower 2B, UOA Business Park 40150 Shah Alam, Selangor, Malaysia.
Tel: 603 86572288
Email: general@mecan.trade
9. Updates to This Privacy Policy
9.1 The Company reserves the right to amend this Privacy Policy at any time and will place notice of such amendments on the Platform [www.mecan.trade/privacypolicy] or through any other mode which the Company deems suitable.
10. Consent
10.1 If you are a firm, partnership, joint venture, unincorporated body, corporation or other body corporate, the giving of this Privacy Policy addressed to such firm, partnership, joint venture, unincorporated body, corporation or other body corporate shall be deemed as notice given to all your partners, directors, office-bearers, shareholders and/or employees, as the case may be, whose data are collected and/or processed by the Company for the purposes as stated in paragraph 2.1 above. In this regard, you warrant that you have obtained the consent of all such individuals to the provision of their personal data to the Company for the purposes set out in paragraph 2.1 above and for disclosure to such parties as set out in paragraph 4.1 above and you undertake to extend a copy of this Privacy Policy to all such individuals, which expression shall include all such existing and new partners, directors, office-bearers, shareholders and/or employees, as the case may be, from time to time.
10.2 This Privacy Policy shall also apply to the usage, processing and disclosure of the personal data of any other individual who is not a Member but whose personal data is required to be collected by the Company for the purposes or incidental to the provision of products and services by the Company to the Members, whether the Member concerned is another individual, company, business entity or organisation. In this regard, you confirm and warrant that you have obtained the consent of such individuals to the provision of such personal data to the Company for the purposes set out in paragraph 2.1 above and for disclosure to such parties as stipulated in paragraph 4.1 above.
10.3 By continuing to use the Platform, you consent to the statements and terms in this Privacy Policy and the collection, use, access, disclosure, storage and processing of personal data as described in this Privacy Policy.
10.4 You may withdraw your consent to our processing or collection of your personal data and/or information at any time by notifying us or call our customer service. Although you can browse through most of our sites without giving any information about yourself, in some cases, personal data is required in order to provide the services you request.
11. General
11.1 In the event of conflict between the English and Malay version of this Privacy Policy, the English version shall prevail.
NOTIS DAN DASAR PRIVASI
Kami, Mecan App Sdn Bhd dan syarikat bersekutu ("Syarikat"), mungkin memproses data peribadi anda apabila anda berkomunikasi dengan kami sama ada melalui log masuk laman web kami atau menghubungi pusat khidmat pelanggan kami. Informasi yang dikumpul daripada anda mungkin diguna dan akan disimpan secara sulit. Untuk melindungi data peribadi anda, kami telah menubuhkan notis dan dasar privasi ini ("Dasar Peribadi") mengikuti undang-undang dan peraturan-peraturan yang berkenaan termasuk Akta Perlindungan Data Peribadi 2010 ("PDPA") Malaysia. Dasar Privasi ini menjelaskan bagaimana kami mengendalikan data peribadi anda untuk perkhidmatan kami di laman web [www.mecan.trade] ("Platform") dan laman web, perkhidmatan dan alat-alat yang berkenaan.
Dengan menerima Dasar Privasi dan Perjanjian Penjual atau Perjanjian Pembeli semasa pendaftaran sebagai ahli Platform ("Ahli"), anda bersetuju dengan nyata kepada pemprosesan, kumpulan, simpanan, kegunaan dan pendedahan data peribadi anda yang dijelaskan di dalam Dasar Privasi ini.
1. Sumber dan Penjelasan Data Peribadi
1.1 Anda mungkin telah membekalkan dan terus membekalkan Syarikat dengan data peribadi anda berkaitan dengan aktiviti-aktiviti promosi atau pemasaran yang dijalankan oleh Syarikat atau peruntukan produk dan perkhidmatan oleh Syarikat atau melalui Platform. Syarikat mungkin juga mengesahkan atau mendapatkan data peribadi mengenai anda daripada sumber pihak ketiga seperti agensi pelapor kredit, Suruhanjaya Syarikat dan Jabatan Insolvensi. Syarikat mungkin juga memperolehi data peribadi daripada pihak-pihak ketiga yang berurusan dengan Syarikat atau yang berkaitan dengan anda (seperti agensi rujukan kredit atau institusi-institusi kewangan) dan daripada sumber-sumber di mana anda telah memberi kebenaran untuk mendedahkan maklumat berkaitan dengan anda, dan/atau di mana dibenarkan oleh undang-undang.
1.2 Anda mungkin telah memberi data peribadi kepada Syarikat dalam salinan cetak atau sebagai lampiran dalam mel electronik atau dikemukakan melalui Plaform.
1.3 Data peribadi tersebut termasuk tetapi tidak terhad kepada :
1.4 Di samping itu, Syarikat mungkin, dari semasa ke semasa meminta data peribadi lain yang berkaitan untuk Syarikat mempertimbangkan permintaan anda untuk produk dan perkhidmatan Syarikat.
2. Kegunaan-kegunaan
2.1 Anda bersetuju bahawa kami mungkin memproses dan/atau mengguna data peribadi anda untuk tujuan-tujuan seperti berikut:
(a) pengesahan identiti;
(b) menilai dan/atau mengesah kelayakan kredit;
(c) memproses permintaan untuk produk dan perkhidmatan Syarikat;
(d) menyediakan perkhidmatan dan sokongan pelanggan yang anda minta;
(e) memudahkan dan terlibat dalam transaksi perniagaan dan/atau perdagangan;
(f) menjalankan aktiviti-aktiviti promosi atau pemasaran;
(g) membekalkan anda dengan maklumat dan kemaskini termasuk bahan-bahan promosi dan pemasaran berkaitan dengan produk dan perkhidmatan yang ditawarkan oleh Syarikat dan/atau rakan-rakan perniaagaan Syarikat;
(h) menyesuai, mengukur dan meningkatkan perkhidmatan, kandungan dan pengiklanan;
(i) memberitahu anda tentang perkhidmatan kami dan rakan-rakan perniagaan Syarikat;
(j) berkomunikasi dengan anda termasuk membalas pertanyaan dan menyelesaikan isu atau aduan;
(k) mengawasi dan meningkatkan prestasi produk dan perkhidmatan yang disediakan oleh Syarikat;
(l) mematuhi keperluan undang-undang dan peraturan-peraturan dan memberi bantuan kepada agensi penguatkuasaan undang-undang, sekiranya diperlukan;
(m) menghalang aktiviti- aktiviti yang mungkin dilarang atau tidak sah dan menguatkuasakan Perjanjian Pembeli atau Perjanjian Penjual;
(n) mengendali dan/atau mengurus produk dan perkhidmatan yang disediakan oleh Syarikat termasuk menguatkuasa hak dan kewajipan Syarikat dan/atau mendapatkan nasihat undang-undang;
(o) mengekalkan rekod-rekod yang diperlukan untuk tujuan keselamatan, tuntutan atau tujuan undang-undang yang lain;
(p) menyelesaikan pertikaian, mengumpul bayaran dan menyelesaikan masalah;
(q) menyediakan maklumat untuk rakan-rakan perniagaan Syarikat tentang Ahli tanpa mendedahkan maklumat individu yang boleh dikenalpasti;
(r) untuk tujuan-tujuan lain yang dibenarkan di bawah undang-undang yang berkenaan dan/atau dengan persetujuan anda; dan/atau
(s) untuk segala tujuan-tujuan lain yang berhubungan atau bersampingan dengan di atas.
3. Pemberian Maklumat
3.1 Anda mempunyai hak untuk menentukan maklumat yang anda ingin beri. Walau bagaimanapun, adalah wajib untuk memberi data peribadi yang tertentu dan sekiranya anda memilih untuk tidak memberi data peribadi tertentu, Syarikat mungkin tidak dapat memproses permintaan anda, menawarkan produk dan perkhidmatan kepada anda atau organisasi anda, menilai kelayakan kredit, menawarkan syarat kredit dan/atau membekalkan anda atau organisasi anda dengan tawaran permasaran dan promosi yang mungkin menarik minat anda atau organisasi anda.
4. Pendedahan Maklumat Anda
4.1 Syarikat mungkin mendedahkan maklumat anda kepada pihak-pihak berikut, sama ada di dalam atau di luar Malaysia:
(a) syarikat-syarikat berkaitan dengan Syarikat, syarikat induk Syarikat dan subsidiari, syarikat bersekutu dan syarikat berkaitan dengan syarikat induk tersebut;
(b) pembekal perkhidmatan pihak ketiga;
(c) ejen atau kontraktor yang dilantik oleh Syarikat untuk bertindak bagi pihak Syarikat;
(d) pihak-pihak ketiga yang membantu atau bekerjasama dengan Syarikat untuk aktiviti-aktiviti promosi atau pemasaran;
(e) pihak-pihak ketiga lain yang anda secara jelas meminta kami untuk menghantar maklumat anda (atau pihak yang anda diberitahu dengan nyata dan bersetuju apabila mengunakan perkhidmatan tertentu);
(f) pihak-pihak yang bertindak sebagai saluran pembayaran Syarikat termasuk tetapi tidak terhad kepada institusi- institusi kewangan untuk mengekalkan rekod kewangan, menilai atau mengesahkan kredit dan memudahkan pembayaran kepada Syarikat;
(g) pengawal selia, badan badan penguatkuasaan undang-undang atau badan- badan kerajaan, pihak berkuasa atau orang lain, jika perlu berbuat demikian di bawah mana-mana undang-undang atau berhubungan dengan apa-apa perintah atau penghakiman mahkamah;
(h) agensi kutipan hutang dan pihak-pihak lain yang membantu dengan fungsi kutipan hutang;
(i) penasihat profesional termasuk tetapi tidak terhad kepada peguam, akauntan, juruaudit dan penanggung insurans atas dasar perlu tahu sahaja untuk menyediakan perkhidmatan dan/atau nasihat mereka kepada Syarikat; dan
(j) entiti perniagaan lain, sekiranya Syarikat bercadang untuk bergabung dengan atau diperolehi oleh entiti perniagaan itu. (Sekiranya penggabungan atau perolehan berlaku, kami akan perlu entiti perniagaan yang baru digabungkan mematuhi Dasar Privasi ini berhubungan dengan data peribadi anda. Kalau data peribadi anda digunakan bertentangan dengan Dasar Privasi ini, anda akan diberi notis terlebih dahulu.)
4.2 Data peribadi anda juga mungkin disimpan dalam sistem data atau komputer Syarikat di mana kakitangan Syarikat yang diberi kuasa mungkin mempunyai akses bagi tujuan-tujuan yang dinyatakan di atas.
4.3 Kami mungkin akan mendedahkan data peribadi untuk mematuhi keperluan undang-undang, menguatkuasa dasar-dasar kami, membalas tuntutan bahawa penyenaraian atau kandungan lain melanggar hak orang lain, atau melindungi hak, harta, atau keselamatan sesiapa pun. Maklumat tersebut akan didedahkan mengikuti undang-undang dan peraturan- peraturan yang berkenaan.
4.4 Kalau Syarikat ada alasan yang munasabah untuk mempercayai bahawa terdapat mana-mana Ahli yang melanggar mana-mana syarat-syarat dalam Dasar Privasi ini, Syarikat berhak, mengikut budi bicara tunggal dan mutlaknya, untuk bekerjasama sepenuhnya dengan pihak kerajaan, penyiasat persendirian, semua pemilik atau pemegang kepentingan yang sah dan/atau pihak ketiga yang cedera dalam siasatan kesalahan jenayah atau sivil yang mungkin atau sedang berlaku. Syarikat mungkin mendedahkan identiti pengguna dan maklumat hubungan, atau data berkenaan dengan transaksi, jika diperlukan oleh pihak kerajaan atau badan penguatkuasa undang-undang, penyiasat persendirian, pemilik yang sah atau pemegang kepentingan dan/atau mana-mana pihak ketiga yang cedera atau sebagai akibat daripada subpoena atau tindakan undang-undang lain, atau sekiranya Syarikat berpendapat, mengikut budi bacara tunggal dan mutlaknya, bahawa ia adalah terbaik untuk berbuat demikian. Syarikat tidak akan bertanggungjawab untuk ganti rugi atau keputusan yang timbul daripada pendedahan tersebut, dan pengguna Platform bersetuju tidak akan membawa tindakan atau tuntutan terhadap Syarikat untuk pendedahan tersebut.
5. Pemasaran
5.1 Syarikat tidak menjual atau menyewa data peribadi anda kepada pihak-pihak ketiga untuk tujuan pemasaran tanpa persetujuan anda. Kami mungkin akan menggabungkan maklumat anda dengan maklumat yang kami kumpul daripada syarikat-syarikat lain dan mengunakan maklumat tersebut untuk meningkatkan dan menyesuaikan perkhidmatan, kandungan dan pengiklanan. Sekiranya anda tidak ingin menerima komunikasi pemasaran daripada kami atau menyertai program penyesuaian iklan, sila nyatakan pilihan anda pada Platform atau dengan mengikuti arahan yang disediakan dengan komunikasi atau iklan.
6. Menggunakan Maklumat dari Platform ini
6.1 Syarikat membolehkan anda untuk berkongsi data peribadi untuk melengkapkan transaksi. Apabila Ahli-Ahli terlibat dalam transaksi, mereka mungkin mempunyai akses kepada nama, ID pengguna, alamat mel elektronik dan maklumat hubungan dan pos lain. Dalam semua kes, anda mesti mematuhi undang-undang perlindungan data, dan memberi Ahli-Ahli lain peluang untuk menghapuskan data peribadi mereka dari pangkalan data anda dan peluang untuk menyemak maklumat yang anda telah kumpulkan mengenai mereka. Anda bersetuju untuk menggunakan maklumat Ahli-Ahli hanya untuk:
(a) pemenuhan transaksi melalui Platform dan tujuan-tujuan berkenaan dengan transaksi;
(b) mengguna perkhidmatan yang ditawarkan melalui Platform; atau
(c) tujuan-tujuan lain yang Ahli telah bersetuju dengan nyata.
7. Cookies
7.1 Kami mengguna ‘cookies’ (fail kecil yang diletakkan dalam cakera keras anda) pada halaman tertentu untuk membantu menganalisis aliran halaman web kami; menyesuaikan perkhidmatan kami, kandungan dan pengiklanan; mengukur keberkesanan promosi; dan menggalakan amanah dan keselamatan.
8. Hak Anda dan Bagaimana Hubungi Syarikat
8.1 Anda boleh menghubungi Syarikat untuk:
(a) meminta akses kepada data peribadi anda yang disimpan oleh Syarikat;
(b) meminta supaya data peribadi anda yang disimpan oleh Syarikat diperbetulkan/dikemaskini;
(c) menarik balik persetujuan anda untuk pemprosesan/penggunaan data peribadi oleh Syarikat.
8.2 Menurut PDPA, Syarikat berhak mengenakan bayaran untuk memproses permintaan akses data peribadi.
8.3 Jika anda ingin menghadkan hak Syarikat untuk memproses data peribadi anda atau tidak ingin dihubungi oleh Syarikat untuk tawaran promosi atau pemasaran, sila hubungi Syarikat seperti yang tertera di bawah.
8.4 Sekiranya anda mempunyai sebarang pertanyaan atau aduan berkenaan dengan data peribadi anda, anda boleh hubungi:
[Data Protection Officer]
Mecan App Sdn Bhd
6-1, Tower 2B, UOA Business Park 40150 Shah Alam, Selangor, Malaysia.
Tel: 603 86572288
Email: general@mecan.trade
9. Pengemaskinian Notis Ini
9.1 Syarikat berhak untuk meminda Dasar Privasi ini bila-bila masa dan akan meletakkan notis pindaan tersebut pada Platform [www.mecan.trade] atau melalui mana-mana cara lain yang Syarikat anggap sesuai.
10. Persetujuan
10.1 Jika anda adalah suatu firma, perkongsian, usaha sama, pertubuhan yang tidak diperbadankan, perbadanan atau badan korporat yang lain, pemberian Dasar Privasi ini yang dialamatkan kepada firma, perkongsian, usaha sama, pertubuhan yang tidak diperbadankan, perbadanan atau badan korporat lain tersebut adalah dianggap sebagai notis yang diberikan kepada semua rakan kongsi, pengarah, pemegang jawatan, pemegang saham dan/atau pekerja, mengikut mana yang berkenaan, yang mana data dikumpul dan/atau diproses oleh Syarikat bagi tujuan-tujuan yang dinyatakan di perenggan 2.1 di atas. Dalam hal ini, anda menjamin bahawa anda telah mendapatkan persetujuan semua individu tersebut untuk memberi data peribadi mereka kepada Syarikat untuk tujuan-tujuan yang dinyatakan dalam perenggan 2.1 di atas dan untuk pendedahan kepada pihak-pihak yang dinyatakan dalam perenggan 4.1 di atas dan anda mengakujanji untuk memberikan sesalinan Dasar Privasi ini kepada semua individu tersebut, di mana ungkapan tersebut hendaklah termasuk semua rakan kongsi, pengarah, pemegang jawatan, pemegang saham dan/atau pekerja anda, mengikut mana yang berkenaan, yang sedia ada dan baru, dari semasa ke semasa.
10.2 Dasar Privasi ini juga hendaklah terpakai kepada penggunaan, pemprosesan dan pendedahan data peribadi mana-mana individu lain yang bukan Ahli tetapi data peribadinya perlu dikumpulkan oleh Syarikat untuk tujuan atau sampingan kepada penyediaan produk dan perkhidmatan oleh Syarikat kepada Ahli-Ahli, sama ada Ahli tersebut adalah individu, syarikat, entiti perniagaan atau organisasi. Dalam hal ini, anda mengesahkan dan menjamin bahawa anda telah mendapatkan persetujuan semua individu tersebut untuk memberi data peribadi tersebut kepada Syarikat bagi tujuan-tujuan yang dinyatakan dalam perenggan 2.1 di atas dan untuk pendedahan kepada pihak-pihak yang dinyatakan di perenggan 4.1 di atas.
10.3 Dengan terus menggunakan Platform, anda bersetuju dengan kenyataan-kenyataan dan syarat-syarat dalam Dasar Privasi ini dan pengumpulan, penggunaan, akses, pendedahan, penyimpanan dan pemprosesan data peribadi seperti yang dinyatakan dalam Dasar Peribadi ini.
10.4 Anda boleh menarik balik persetujuan anda untuk pemprosesan atau kumpulan data peribadi dan/atau maklumat pada bila-bila masa dengan memberitahu kami atau menghubungi khidmat pelanggan. Walaupun anda boleh mengguna laman web kami tanpa memberi apa-apa maklumat tentang anda, dalam beberapa kes, data peribadi adalah diperlukan untuk menyediakan perkhidmatan yang diminta oleh anda.
11. Umum
11.1 Sekiranya berlaku konflik antara versi Bahasa Inggeris dan Bahasa Melayu Dasar Privasi ini, versi Bahasa Inggeris akan diguna pakai.
SELLER AGREEMENT
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.
Your use of our Platform and Services is governed by this Agreement. Unless stated otherwise, all capitalised terms in this Agreement shall have the meaning ascribed to Clause 21 (Interpretation and Definitions) of this Agreement.
1ACCEPTANCE OF TERMS
1.1.Acceptance
1.1.1.Any seller who intends to access the Platform and use the Services to sell Products must accept the terms and conditions of this Agreement including any schedules, appendices and annexures thereto and all other terms, conditions, rules and policies applicable to sellers which are incorporated into this Agreement by reference and any amendments thereto.
1.1.2.By registering and using the Services, you as a Seller agree to be bound by this Agreement.
1.1.3.This Agreement forms a legally binding agreement between Mecan App Sdn Bhd ("Mecan" or "we" or "us") and you as the Seller.
1.1.4.If the Seller does not agree to any of the terms and conditions of this Agreement, the Seller shall not sell on the Platform.
1.1.5.The Seller agrees to sell on the Platform and uses the Platform and Services at its own risk.
1.2.Contracting Party
1.2.1.This Agreement is entered into between Mecan App Sdn Bhd ( "Mecan" or "we" or "us") and you as a Seller for use of Services.
1.2.2.The Platform is limited to parties that can enter into legally binding contracts under applicable laws.
1.2.3.The Seller represents and warrants:
(a)where the Seller is an individual, the Seller is an adult of at least 18 years capable of validly entering into this Agreement;
(b)where the Seller is a business or corporation,
(i)the Seller is and will remain at all times, a business or corporation duly registered, validly existing and in good standing under the laws of the country in which the business or corporation is registered;
(ii)the Seller has all requisite right, power and authority to enter into this Agreement and perform the Seller's obligations under this Agreement;
(c)any information provided or made available by the Seller or the Seller's Affiliates is at all times accurate and complete; and
(d)the Seller and any person that has a financial interest in the Seller's business, or any person which the Seller is acting on behalf of:
(i)has not been barred or otherwise prevented from selling on the Platform;
(ii)has no affiliation with any Mecan's employee which may result in an actual or potential conflict of interest; or
(iii)has not been involved in any lawsuit or claim that has a bearing on this Agreement.
1.3.This Agreement Prevails
1.3.1.In the event of any conflict between any specific terms listed on the Seller's Product page and this Agreement, the terms and conditions of this Agreement shall override such terms.
1.4.Amendment
1.4.1.Mecan reserves the right to amend this Agreement at any time, at its sole and absolute discretion. Mecan shall notify the Seller of such amendments including the effective date for such amendments by an announcement to be published on the main page of the Platform. Such amendments shall thereafter bind the Seller. The Seller shall be responsible to visit the Platform regularly and keep itself updated on any amendments to this Agreement.
1.4.2.The Seller's continued use of the Platform and/or the Services following any amendment to this Agreement taking effect constitutes the Seller's agreement to be bound. If the Seller does not agree to any amendment to this Agreement, the Seller must discontinue the use of the Platform and the Services.
1.4.3.Mecan shall not be responsible and will not indemnify the Seller for any loss the Seller suffers arising from the amended terms and conditions of this Agreement or the Seller's failure to keep itself updated on the amendments to this Agreement, and the Seller shall hold Mecan harmless and indemnify Mecan from any losses that the Seller may suffer therefrom.
2SERVICES FOR SELLER
2.1Services
2.1.1Mecan provides an online transaction platform and ancillary services on the Platform which allow Members of the Platform to conduct Transactions.
2.1.2Unless otherwise provided in this Agreement, Mecan is not involved in the actual transaction between the Seller and Buyer.
2.1.3The Seller authorises Mecan and/or its Affiliates to act as its exclusive payment processing agent for the purpose of:
(a)collecting the Transaction Amount and in general any sums due or owing under this Agreement and holding the same;
(b)processing Buyers' payments, refunds and adjustments;
(c)remitting the Seller's Amount; and
(d)paying to Mecan, to Mecan's Affiliates and to third parties (including Buyers) any amounts the Seller owes to them. As a payment processing agent, Mecan will have no responsibility with respect to the legality of transactions occurring between the Seller and Buyer.
2.1.4The following are the services ("Services") provided by Mecan under this Agreement:
(a)the listing and publishing of Contents on the Platform;
(b)the offering for sale of the Products on behalf of the Seller;
(c)limited customer care services to be provided to the Buyers;
(d)Order verification;
(e)management of deliveries of Products through Logistics Provider subject to the terms and conditions in Schedule 9 (General Terms for Logistics Services) and returns;
(f)collection, reconciliation and execution of all Transaction Amount as payment processing agent for Seller;
(g)shop in shop management of the Products;
(h)management of promotional campaign for the Products;
(i)management of the inventory of the Products; and
(j)other services ancillary to the Services.
2.1.5If opted by the Seller, Mecan may but not obliged to procure third parties, additional services as set out in Schedule 1 ("Additional Services"). Any cost incurred for the Additional Services shall be borne by the Seller.
2.1.6The Seller shall pay the Fees as set out in Schedule 2 (Fees) in consideration of the Services.
2.1.7Mecan will provide to the Seller information in relation to each Order as necessary under this Agreement.
3USE OF PLATFORM
3.1Seller's Responsibility
3.1.1In using the Platform, the Seller shall maintain the confidentiality of the Seller's account and password, and restrict unauthorised access to the Seller's account. The Seller agrees to accept responsibility for all activities that occur under the Seller's account.
3.1.2While using the Platform, the Seller undertakes that the Seller will not:
(a)post or list inappropriate content or Products on the Platform as more particularly described in Clause 6 (Contents and Intellectual Property Rights);
(b)violate any laws, third party's rights, or Mecan's policies including policies relating to prohibited items as set out in Clause 5.4 and Schedule 4 (Prohibited Products);
(c)manipulate the price of any Product or interfere with another Seller's listings;
(d)circumvent or manipulate the fee structure, the billing process or any fees owed to Mecan;
(e)transfer the Seller's account to another party without Mecan's consent;
(f)copy, modify, or distribute the contents from the Platform and Mecan's Intellectual Property Rights or involving any third party;
(g)collect information about the Members or third parties as may be available on the Platform, including email addresses, without their consent; and/or
(h)use existing Member's accounts or create new Member accounts in order to circumvent or avoid, buying or selling limits, and other restrictions by Mecan.
3.2Requirements to be a Seller
3.2.1The Seller must register on the Platform to use the Platform and the Services. To complete the registration, the Seller must submit the following to Mecan through the Platform:
(a)if the Seller is an individual, a copy of the Seller's personal identification documents, being the Seller's Identity Card (MyKad) or passport and registration of business in accordance with the Registration of Businesses Act 1956;
(b)if the Seller is a business or corporation, a copy of the necessary business licenses, registration or corporation documents as requested by Mecan;
(c)the Seller's current and up-to-date contact information including the Seller's email address, mobile phone number, fixed landline number and residential or an office address (as the case may be);
(d)the Seller's bank account information together with documents, as required by Mecan, evidencing that the bank account is owned by and in the name of the Seller or the Seller's company or business; and
(e)such other information or documents that the Seller deems necessary from time to time.
3.2.2Mecan may accept or reject the Seller's application to be a Seller at its sole and absolute discretion, which decision cannot be contested.
3.2.3The following are not eligible to register as Sellers to use the Platform and the Services:
(a)franchisees;
(b)travel agents;
(c)such persons as may be deemed by Mecan or its payment service providers as high-brand risk merchants in businesses which shall include but not limited to the following:
(i)direct marketing - travel related arrangement services;
(ii)direct marketing - outbound telemarketing merchants;
(iii)direct marketing - inbound telemarketing merchants;
(iv)betting, including lottery tickets, casino gaming chips, off-track betting and wagers at race tracks;
(v)drug stores, pharmacies;
(vi)drugs, drug proprietaries, druggist sundries;
(vii)cigar stores and stands; and
(d)such other persons as may be determined by Mecan from time to time.
3.3Mecan's Rights
3.3.1Mecan reserves the right to refuse registration, suspend or cease provision of any Services, terminate accounts, remove or edit any contents on the Platform, or cancel Orders in its sole and absolute discretion.
3.3.2Without limiting other remedies, Mecan may limit, suspend, or terminate the Platform, its Services and Member's accounts, prohibit access to the Platform and its contents, delay or remove hosted contents and take technical and legal steps to keep the Seller off the Platform if, based on Mecan's sole and absolute discretion, Mecan is of the view that the Seller is or may be potentially creating problems or legal liabilities, infringing the Intellectual Property Rights of Mecan and/or of third parties, in breach of any of the terms and conditions of this Agreement.
3.3.3Mecan may suspend or terminate the Seller's account if the Seller is a recurring infringer of the Intellectual Property Rights of third parties.
3.3.4Mecan may subject the Seller or Products to mechanisms that rate, or allow Buyers to rate or review the Seller's and/or Products performance as a seller and Mecan may make these ratings and reviews publicly available.
3.3.5Mecan may in its sole discretion withhold for investigation, refuse to process, restrict shipping destinations for, stop and/or cancel any Order. The Seller will stop and/or cancel orders of Products if so asked by Mecan (provided that the Seller has transferred the Products to the applicable Logistics Provider, the Seller will use commercially reasonable efforts to stop and/or cancel delivery by such Logistics Provider). Where the Seller has already received the Seller's Amount, the Seller will refund the Buyer that has been charged for an Order that Mecan has stopped or cancelled unless the Order is stopped or cancelled due to fault attributable to the Buyer.
3.3.6In the event the Seller does not have sales of the Products or the Seller has been inactive for more than twelve (12) months, Mecan reserves the right to cancel the Seller's account and/or remove all Product listings from the Platform without notice to the Seller.
3.3.7If there is any breach of this Agreement, Mecan reserves the right to impose such penalties as set out in Schedule 5 (Penalties).
3.4Limitation of Services or Platform
3.4.1The Seller acknowledges that the availability of the Services and Platform is subject to:
(a)availability of resources (whether resources are under the control of Mecan or a third party) and availability of a suitable network infrastructure at the time at which the Services are requested or delivered;
(b)if applicable, geographic and technical capability of communication networks and other delivery systems at the time at which the Services are requested or delivered; and
(c)the Seller meeting the technical requirements for accessing the Platform.
3.5Limit of Transactions
3.5.1The Transactions conducted by each Seller on or through the Platform per annum shall not exceed the following:
(a)an aggregate of USD10,000,000 in annual Visa volume; or
(b)10% of the annual Visa volume for all Transactions conducted on or through the Platform per annum.
4PAYMENT OF FEES
4.1Fees
4.1.1Mecan charges Fees as set out in Schedule 2 (Fees) for joining as a Seller and provision of the Services.
4.1.2All Fees chargeable on such Services are subject to taxes under all applicable laws and regulations, and Mecan may charge the Seller such taxes additionally.
4.1.3Without prejudice to any other rights and remedies which Mecan has against the Seller, if any sums payable by the Seller to Mecan under the any provisions of this Agreement become due and be unpaid, the Seller shall pay to Mecan interest on the unpaid amount at the rate of 8% per annum until full settlement.
5PLACING OF PRODUCTS ON THE PLATFORM
5.1Pricing of Products
5.1.1The Seller may upload, advertise and offer Products for sale on the Platform, and are at liberty to set the Seller's own prices for the Products.
5.1.2Notwithstanding Clause 5.1.1, the price stated for each Product must be an accurate representation of the sale and the Seller must not manipulate the price of any Product, including intentionally stating a lower price for the Product but increasing the Delivery Fee unreasonably so as to avoid paying or to pay a lower Commission. In the event the Seller breaches this Clause 5.1.2, Mecan shall be entitled to suspend the Seller's Product listing without notice to the Seller and impose any further penalty as set out in Schedule 5 (Penalties) at Mecan's discretion.
5.1.3The Seller will not vary the price indicated in the Order and unless agreed in writing between Mecan and the Seller, will include fulfilment cost of the Order (including the packaging, storing and delivery cost).
5.1.4If the Seller is required by law to charge any taxes on the Products, the Seller shall ensure any price stated in respect of the Products shall clearly state the taxes applicable. The Seller shall issue receipts or tax invoices to the Buyers, upon their request or if such issuance is required by law.
5.2Legality of Products
5.2.1The Seller represents and warrants that all Products sold by the Seller on the Platform:
(a)shall be genuine and not Counterfeit or replica items;
(b)shall be Products:
(i)which are lawful and legal to be sold in and outside Malaysia and are in compliance with all applicable laws;
(ii)which the Seller is legally authorised to sell or provide;
(iii)which are not Prohibited Products, as described in Clause 5.4.1 and Schedule 4 (Prohibited Products); and
(c)do not infringe the Intellectual Property Rights of any third party.
5.2.2If requested by Mecan, the Seller shall immediately furnish such evidence as necessary to prove that:
(a)the Seller has obtained all required approvals, licences, authorisations and/or certification from all relevant parties including the relevant authorities and/or brand owners or principals for the sale of Products listed by the Seller on the Platform;
(b)the Seller is the owner and/or is authorised or licensed to use any Intellectual Property Rights embedded in or used in conjunction with the Products listed by the Seller on the Platform.
5.2.3Original equipment manufacturer ("OEM") brands are permitted as long as no official brand logo is displayed on any OEM product image and no official brand name is stated in any part of the product information.
5.3Description of Products
5.3.1The Seller shall provide accurate and non-misleading descriptions of the Products, and shall ensure that the following are clearly stated in the said descriptions on the Product page on the Platform:
(a)the Product Price for the Products; and
(b)any additional costs or fees including Delivery Fee and/or taxes (if applicable).
5.3.2The Seller shall ensure that any description of Products uploaded to the Product page on the Platform shall not in any way make reference to, or name any other e-commerce platform or competing/ similar business.
5.4Prohibited Products
5.4.1The Seller is not allowed to upload, advertise, offer for sale and/or sell Prohibited Products. Please refer to the list of Prohibited Products as set out in Schedule 4 (Prohibited Products) for details.
5.5Product Enquiries from Members
5.5.1Where the Seller receives an Enquiry from the registered buyers via the Q&A section on the Seller's Product page, the Seller shall respond to such Enquiry:
(a) with accurate and complete information; and
(b)in a prompt and efficient manner, within one (1) Business Day from receipt of the said Enquiry, or such other time period as may be required under the Seller Service Levels.
5.6Prohibition on Direct Dealing
5.6.1All communications regarding the Transactions or potential Transactions with other Members or Buyers shall be made through the Platform.
5.7Adequate Stock
5.7.1As a Seller, the Seller shall be responsible to ensure that there is adequate stock of Products to meet demand at all times. In the event the stock of Products is inadequate to meet demand, the Seller must suspend the sale of such Products on the Platform until adequate stock becomes available again.
5.8Failure to Comply
5.8.1Failure to comply with any of the provision in this Clause 5 shall entitle Mecan to impose any or all of the penalties as set out in Schedule 5 (Penalties).
6CONTENTS AND INTELLECTUAL PROPERTY RIGHTS
6.1Rights and Obligations
6.1.1When posting Contents on the Platform, the Seller must ensure that such Contents:
(a)are accurate and not misleading;
(b)are not illegal, obscene or threatening;
(c)are not defamatory or libellous;
(d)are not invasive of privacy;
(e)are not political campaigning in any form;
(f)are not commercial pyramid schemes, solicitation, chain letters, mass mailings or any form of "spam";
(g)do not include any personal data in contravention of the personal data protection laws of any jurisdiction;
(h)do not consist of or contain computer viruses or other forms of computer codes, technologies or programs that may harm the Platform, or the interests or property of Members;
(i)do not infringe the Intellectual Property Rights of Mecan and/or any third party;
(j)do not violate this Agreement, Privacy Policy or any other policies of Mecan as made known to the Seller directly or through the Platform; and/or
(k)are otherwise injurious or objectionable to Mecan or any third parties.
6.1.2The Seller shall not use a false e-mail address, impersonate any person, or otherwise mislead as to the origin of Contents uploaded by the Seller.
6.1.3The Seller grants Mecan a royalty-free, non-exclusive, right and license to use, reproduce, perform, display, distribute, adapt, modify, create derivative works of, and otherwise commercially and non-commercially exploit in any manner, any and all of the Contents, and to sublicense the foregoing rights to Mecan's Affiliates, provided that Mecan will not alter any third-party trademarks.
6.1.4Mecan is not obliged to verify the accuracy, completeness and legality of Contents.
6.1.5Mecan reserves the right to determine the use and placement of Contents, and the appearance, design, functionality and all other aspects of the Platform and the Services.
6.1.6As between the Seller and Mecan, each party retains all right, title and interest in and to its technology and Intellectual Property Rights. Neither party acquires any rights in the foregoing from the other party except as expressly granted under this Agreement; all other rights are reserved, and no implied licenses are granted. Neither party will attempt to register any distinctive trademarks or domain names that are confusingly similar to those of the other party.
6.1.7The Seller will not be entitled to use any intellectual property belonging to Mecan without Mecan's prior approval in writing.
6.1.8This Agreement will not be deemed or construed to create, convey or transfer any Intellectual Property Rights to the Seller. Unless agreed in writing by Mecan, the Seller will not decompile any software or reverse engineer any software, or other product or process.
6.1.9This Agreement does not confer to the Seller, any rights of ownership or title, license, or other Intellectual Property Rights in any tangible or intangible property, including software and data used, obtained or created under this Agreement. If such rights were nevertheless to have accrued to the Seller for any reason whatsoever, the Seller will assign, dispose or otherwise transfer (and effect the transfer of) the full and exclusive ownership of all such rights to Mecan or any other party designated by Mecan, free of charge, or for a nominal fee.
6.1.10Failure to comply with this Clause 6.1 shall entitle Mecan to impose any or all of the penalties as set out in Schedule 5 (Penalties).
6.2Removal of Contents by Mecan
6.2.1The Seller agrees that Mecan shall have the right but not the obligation to monitor and edit any Content uploaded by the Seller. Notwithstanding any monitoring, Mecan takes no responsibility and assumes no liability for any Content posted by the Seller and reserves the right, but not the obligation, to remove any Content posted on the Platform.
6.2.2The Seller shall indemnify Mecan against all claims arising or resulting from Content posted, supplied or uploaded to the Platform by the Seller.
7SELECTION OF BUYERS
7.1Seller's Right to Select Buyer
7.1.1The Seller shall be entitled to sell Products to any Buyers and/ or to Buyers selected by the Seller ("Mecan Plus Seller").
7.1.2In the event the Seller wants to sell certain Product to Mecan Plus Seller only,
(a)the Seller shall state clearly on such Product page that the Product is for sale to Mecan Plus Seller only;
(b)the Seller shall enable the Product page to allow Buyers to submit their application to be Mecan Plus Seller together with such information in relation to the Buyers as may be required by the Seller;
(c)the Seller shall inform the Buyers not later than three (3) Business Days whether the Buyer's application to be an Authorised Buyer is successful.
The acceptance by the Seller of a Buyer's application to be an Authorised
Buyer shall not be construed as an offer and/or acceptance for sale and
purchase of Products or a Transaction.
8FULFILMENT OF ORDER
8.1Acceptance of Order
8.1.1Where an Order for a Product has been placed by the Buyer, the Seller will receive an Order Notification via the Platform system.
8.1.2The Order will be confirmed by the Buyer upon receipt by Mecan of the full Transaction Amount from the Buyer.
8.2Delivery of Product
8.2.1The Seller shall take all steps to ensure that the Product is delivered to the Buyer or such address as may be provided by the Buyer within the applicable lead times for Order fulfilment as set out in the Seller Service Levels.
8.2.2Where the address specified by the Buyer for delivery of the Product is the same address where the Logistics Provider stores the Product on behalf of the Seller, the Product is deemed to be delivered to the Buyer when:
(a)the correct quantity of Product is segregated from the other goods stored at the said address and packaged in accordance with this Agreement; and
(b)the Buyer is notified in writing in accordance with this Agreement that the Product is ready to be collected by or on behalf of the Buyer.
8.2.3Once the Product is ready for delivery, the Seller shall update or procure the Logistics Provider to update the delivery details for the Order, including the delivery company name, tracking number, bill of lading or airway bill or such other document as proof of delivery and such other particulars pertaining to the Order as necessary, on the Platform system. The Buyer will receive notification of the same via the Platform System ("Notification of Ready for Delivery").
8.2.4Upon completion of the steps in Clause 8.2.3, the status for the Order will be automatically changed from "Preparing for Delivery" to "Delivery in Progress".
8.2.5The Seller shall deliver the Product by using delivery service and other services relating to delivery provided by Mecan in association with third party service providers. This service shall be provided in accordance with such terms as Mecan shall make known to the Seller.
8.2.6The Seller shall take all reasonable actions for the Buyer to receive the Product within the time period specified on the Seller's Product page or otherwise as agreed between the Seller and the Buyer.
8.2.7If the Seller fails to deliver the Product within such period without reasonable and acceptable justification, Mecan shall be entitled to impose on the Seller any or all of the penalties as set out in Schedule 5 (Penalties). Further, Mecan shall not be responsible or liable for any losses or damages suffered by the Seller due to such action as may be taken by Mecan and/or the Buyer.
8.3Packaging for Orders
8.3.1The Seller shall ensure that all Products are wrapped securely during the delivery of the Products to the address stipulated by the Buyers so as to ensure the safety and integrity of the same.
8.4Mecan's Right to Limit Order
8.4.1Mecan is entitled to impose limits on Order or transaction values, on the Buyers or on the Seller and will not be liable if:
(a)Mecan does not proceed with an Order that would exceed said limit; or
(b)Mecan allows a Buyer to cancel an Order because the Platform or the Products are unavailable following the commencement of a Transaction.
9CANCELLATION, REFUND, REPLACEMENT
Mecan and the Seller shall comply with the cancellation, refund and replacement provisions as set out in Schedule 6 (Cancellation, Refund and Replacement).
10PAYMENT TO THE SELLER
10.1General
10.1.1The amount payable by Mecan to the Seller for any Successful Transactions completed through the Platform is referred to as the Seller's Amount.
10.1.2Upon registration as a Seller, the Seller is required to provide to Mecan, the Seller's bank account details for the purposes of payment of the Seller's Amount. The Seller shall be responsible to ensure all the relevant Seller's bank account details provided to Mecan are accurate and up to date.
10.2Seller's Amount
10.2.1Unless otherwise agreed between Mecan and the Seller in writing, payment of the Seller's Amount will be made by Mecan to the Seller in accordance with Schedule 3 (Seller's Amount).
11SELLER SERVICE LEVELS
11.1Seller Service Levels
11.1.1The Seller is required to comply with the Seller Service Levels as set out in Schedule 7 (Seller Service Levels).
11.1.2Mecan shall have the right to review the Seller Service Levels from time to time, and it shall be the Seller's responsibility to keep updated on any changes made to the same.
11.2Penalties for Non-Compliance with Seller Service Levels
11.2.1Where the Seller is unable to meet the minimum threshold for the Seller Service Levels, Mecan shall be entitled to impose on the Seller any or all the of the penalties as set out in Schedule 5 (Penalties) as Mecan shall determine at its discretion.
12MANAGEMENT OF DISPUTES
12.1Mecan's Right to Settle Disputes
12.1.1The Seller agrees that in the event:
(a)the Seller does not or is unable to respond to a Buyer within such time period as set out in the Seller Service Levels; or
(b)the Seller is unable to provide a satisfactory resolution to a Buyer in respect of any matter under this Agreement within such time period as set out in the Seller Service Levels; or
(c)where the Seller is unable to resolve a dispute with a Buyer;
then Mecan shall be entitled to negotiate a settlement with the Buyer in relation to such disputes on the Seller's behalf.
12.2Decision by Mecan Binding
12.2.1The Seller agrees that:
(a)any decision made by Mecan shall be binding on the Seller and the Buyer;
(b)the Seller shall comply with any instructions given by Mecan, through the Customer Service Centre, pursuant to any decision or settlement; and
(c)any costs incurred in relation to the settlement (including refunds, return shipping costs and any other compensation) shall be borne by the Seller.
12.2.2Mecan shall be entitled to recover the costs referred to in Clause 12.2.1(c) by setting off the same against any Seller's Amount owed to the Seller.
12.3Waiver
12.3.1Notwithstanding Clauses 12.1 and 12.2, the Seller acknowledge that Mecan is not a judicial or arbitration institution. Consequently, the Seller shall not hold Mecan liable and shall waive any claim the Seller may have against Mecan in respect of any decision relating to the dispute.
13FOREIGN SELLERS
13.1Additional Terms and Conditions for Foreign Sellers
13.1.1Where the Seller is a Foreign Seller, the Foreign Seller must comply with the additional terms and conditions as set out in Schedule 8 (Specific Terms and Conditions for Foreign Seller).
13.1.2Mecan shall have the right to review Schedule 8 (Specific Terms and Conditions for Foreign Seller) from time to time, and it shall be the Foreign Seller's responsibility to keep updated on any changes made to the same.
14SELLER's UNDERTAKING AND COVENANTS
14.1Seller's Undertaking
14.1.1By using the Platform and/ or Services, the Seller undertakes, represents and warrants that it will:
(a)comply with all applicable laws, treaties, ordinances, codes and regulations;
(b)comply with all terms and conditions of this Agreement and the Policies;
(c)be responsible and pay all taxes, duties, fees and other charges arising out of or associated with the Order, the Seller's Amount or in any other way owed by Seller under this Agreement;
(d)will issue a valid invoice to the Buyer, if required by the laws of applicable jurisdictions;
(e)obtain all necessary rights, licences, permits or approvals required for the offer, advertising and sale of the Products on or through the Platform prior to their listing and will provide copies of these documents to Mecan, at Mecan's request;
(f)ensure that any information provided under this Agreement, including the Contents for listing of the Products, is up to date, accurate, complete and is not misleading;
(g)subject to Clause 7.1 (Seller's Right to Select Buyer), fulfil all Orders for Products at their stated quantity, quality and price to Authorised Buyers who meet Mecan's eligibility conditions;
(h)procure appropriate insurance covering the Seller's obligations under this Agreement and the Products, if required by Mecan;
(i)provide, in the format and at such times as Mecan may require, accurate, up to date and complete information about the availability status, stock level and price of the Products;
(j)ensure that the price for any Products offered to Buyers will not exceed the price offered by Seller outside the Platform for the same product in like or lesser quantities under similar terms and conditions;
(k)provide Mecan written notice of any requirement or provision of any contract that may conflict with any requirement or provision of this Agreement; and
(l)ensure that any person filling-in or signing any document, operating the Seller's account on the Platform, or handling the Products, on behalf of the Seller (other than a Mecan employee, contractor or agent, or a third party specifically mandated by Mecan) has full power and authority to do so on behalf of the Seller.
14.2Negative Covenants
14.2.1The Seller further undertakes, represents and warrants that it will not, directly or indirectly:
(a)infringe any Intellectual Property Rights belonging to Mecan or any third party;
(b)post or display any materials that exploits or otherwise exploits persons under the age of 18 years or display pornographic materials of any kind;
(c)post or display any political or religious content;
(d)post or disclose any personally identifying information or private information about minors or any third parties without their consent or the parent's or guardian's consent;
(e)post any content that advocates, promotes, or otherwise encourages violence against any governments, organisations, groups or individuals or activities that leads to cruelty towards animal;
(f)conduct activities such as gambling, sweepstakes, raffles and lotteries or participate in any activities related to pyramid or Ponzi schemes, or any other illegal, immoral or antisocial activities;
(g)use the Platform or the Services to purchase items sold on the Platform for commercial use or for use on behalf of a third party;
(h)use, or access, input or upload on, the Platform, any material that is not directly connected with the Products, or permit the use of Seller's account or offer "free space" on or other access to the account or the Platform to third parties;
(i)access content and information that concerns any party other than the Seller, transmit unsolicited email, interfere with the proper working of the Platform. transmit any viruses, Trojan horses or other harmful code, or attempt to bypass any mechanism used to detect or prevent such activities;
(j)create liability for Mecan and its Affiliates, directors, officers, employees, contractors, agents and subcontractors or expose any of them to undue risk or otherwise engage in activities that Mecan, in its sole discretion, determines to be harmful to Mecan's goodwill, operations or reputation;
(k)open multiple accounts using other parties' names and details on the Platform without Mecan's prior approval;
(l)attempt to decompile, reverse engineer, disassemble or hack the Platform or the Services (or any portion thereof), or to defeat or overcome any encryption technology or security measures implemented by Mecan with respect to the Services and/or data transmitted, processed or stored by Mecan;
(m)disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other users of the Services are able to type, or otherwise act in a manner that negatively affects other Members' ability to engage in real time exchanges; and/or
(n)use the Platform or the Services to violate the privacy of others or to "stalk" or otherwise harass another.
14.3Subsisting
14.3.1The Seller represents and warrants that all its representations, warranties and undertakings in this Agreement will be fulfilled and will remain true and correct at all times and will subsist for so long as necessary to give effect to each and every of them in accordance with this Agreement. In the event any of them becoming unfulfilled, incorrect or untrue, the Seller will promptly inform Mecan of the same and rectify the breach.
15CONFIDENTIALITY
15.1Confidential
15.1.1Subject to Clauses 15.2 and 15.3, the Seller and Mecan will:
(a)treat as strictly confidential the Confidential Information belonging to each other;
(b)not copy, make use of or disclose to any person Confidential Information; and
(c)take all reasonable steps to prevent the copy, use or disclosure of any such Confidential Information.
15.2Exceptions
15.2.1Mecan and the Seller may disclose Confidential Information which would otherwise be confidential if and to the extent:
(a)reasonably required to give effect to the terms of this Agreement;
(b)required by law of any relevant jurisdiction;
(c)required by any securities exchange or regulatory or governmental body to which Mecan or the Seller is subject or submits wherever situated whether or not the requirement for information has the force of law;
(d)disclosed on a confidential basis to the Affiliates, directors, officers, employees, professional advisers, contractors, agents or other representatives ("Representatives") of Mecan or the Seller provided that such Representatives have agreed to be similarly bound by the confidentiality provisions contained in this Agreement;
(e)the information has come into the public domain through no fault of Mecan or the Seller;
(f)required to enable Mecan or the Seller to enforce their respective rights under this Agreement; or
(g)prior written approval has been given by the other party,
provided that any such information disclosed pursuant to Clause 15.2.1(a) or Clause 15.2.2(b) or Clause 15.2.2(c) will (unless otherwise required by law) be disclosed only after notice in writing to the other party to this Agreement.
15.3Confidentiality Survives Termination
The restrictions contained in this Clause will continue to apply after the termination of this Agreement.
16PERSONAL DATA
16.1Compliance with Privacy Notice
16.1.1The Seller shall comply with Mecan's Privacy Notice which can be accessed at www.mecan.trade/privacy-policy at all times.
16.2Indemnity for Personal Data Claims
16.2.1The Seller agrees to indemnify and hold harmless Mecan and its officers, employees, directors and agents from, any and all damages, losses, liabilities, penalties, claims, demands, suits, proceedings, costs, disbursements or expenses of any kind or of any nature whatsoever (including third party claims, attorney's fees, experts' fees and other costs of litigation) ("Personal Data Claims"), to the extent such Personal Data Claims arise from or may be in any way attributable to:
(a)any violation of this Agreement or the Policy by the Seller;
(b)the negligence, fraud or wilful misconduct of the Seller, its Affiliates, officers, directors, employees, agents, contractors or its subcontractors (whether such subcontractors are approved by Mecan or not); or
(c)any security incident for which Seller is directly or indirectly responsible.
17.INDEMNIFICATION
17.1Services Provided on "As Is" Basis
17.1.1The Platform and the Services are provided on an "as is" basis.
17.2No Mecan's Representations and Warranties
17.2.1Except as expressly provided for in this Agreement, Mecan makes no other representations or warranties of any kind, express or implied, including:
(a)the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement;
(b)that the Platform or the Services will meet the Seller's requirements, will always be accessible, uninterrupted, timely, secure, or operate without error;
(c)that the information, content, materials, or products included on the Platform will be as represented by Mecan, available for sale on a timely manner, lawful to sell, or that the Buyers will perform as promised;
(d)any implied warranty arising from course of dealing or usage of trade; and
(e)any obligation, liability, right, claim, or remedy in tort, unless arising from acts of fraud, negligence or wilful misconduct by Mecan.
17.3Exclusion of Liability
17.3.1The Seller acknowledges that any information and any materials provided by or through the Platform and the Services may contain inaccuracies or errors and Mecan expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by the laws.
17.3.2Any link found on the Platform is provided for the Seller's convenience to provide further information. It does not signify that Mecan endorses the contents thereof and Mecan has no responsibility and shall not be liable for the content of external links.
17.3.3As Mecan is not involved in transactions between the Sellers and Buyers, the Seller shall release Mecan and its Affiliates, officers, directors, employees and agents from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected therewith, provided such release will not apply where actual claims, demands or damages arise due to Mecan's fraud, negligence or wilful misconduct.
17.3.4Any typographical, clerical or other error or omission in any acceptance, invoice, Contents or other document on the part of Mecan will be subject to correction without any liability for Mecan.
17.3.5The Seller acknowledges that any information provided by Mecan through the Platform, may contain inaccuracies or errors, despite Mecan's reasonable effort to minimise such errors. Mecan excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.
17.3.6Mecan shall not be liable for any losses, claims, judgments, damages, interest, actions, causes of action, costs and expenses, disbursements or other liabilities of any nature whatsoever (collectively, "Losses") arising from the delivery of Product to the Buyer. The Seller shall be solely responsible for any Losses arising from the delivery of Product to the Buyer.
17.4Indemnity
17.4.1The Seller will defend, indemnify and hold harmless, Mecan and its Affiliates, officers, directors, employees, agents, from and against any and all damages, losses, liabilities, obligations, penalties, fines, fees, claims, litigation, demands, suits, proceedings, costs, disbursements or expenses of any kind or of any nature whatsoever (including third party claims, attorney's fees, consultants' fees, experts' fees and other costs of litigation) arising out of, or related to:
(a)any actual or alleged breach of Seller's undertakings, representations, warranties, or obligations set forth in this Agreement or Policy;
(b)any incorrect, misleading, or erroneous information provided to Mecan or any third party in connection with the Services;
(c)any non-compliance by the Seller with any applicable laws or the Policies, including any losses in respect of carriage or prohibited goods, incurred by Mecan or its contractors or subcontractors; or
(d)any actual or alleged infringement of any Intellectual Property Rights of the Products or the Contents, or seller taxes (including duties, fees and other charges) or the collection, payment or failure to collect or pay seller taxes.
17.4.2If at any time Mecan reasonably determines that any indemnified claim might adversely affect Mecan, Mecan may take control of the defences at the expense of the Seller. The Seller may not consent to the entry of any judgment or enter into any settlement of a claim against Mecan without the prior consent by Mecan in writing.
17.4.3Mecan will not be held liable for any damages of any kind, including direct, indirect, incidental, punitive, and consequential, arising out of or in connection with this Agreement, the Buyer Agreement, the Platform, the Services, the inability to use the Services, the Products, or from messages received or transactions entered into, provided that Mecan will indemnify the Seller for any direct damages resulting primarily from Mecan's fraud, gross negligence or willful misconduct.
17.5Limitation of Mecan's Liability
17.5.1To the fullest extent permitted by the laws, and notwithstanding any other provision of this Agreement, the total liability, in the aggregate, of Mecan and Mecan's Affiliates and their respective officers, directors, employees, agents and contractors, and any of them, to the Seller and anyone claiming by or through the Seller, for any and all claims, losses, costs, damages, or expenses resulting from or in any way related to this Agreement will not exceed the Fees that Mecan is entitled to receive from the Seller for the month preceding the date the liability arose, or US Dollar Two Thousand Five Hundred (USD2,500) (or such equivalent amount in local currencies of Malaysia), whichever is lower. This limitation shall apply to any and all liability or cause of action however alleged or arising, unless otherwise prohibited by the laws.
18.TERMINATION
18.1Mecan's Right of Termination
18.1.1Mecan has the right to unilaterally and immediately terminate this Agreement upon the occurrence of any of the following:
(a)the Seller breaches any provision of this Agreement and fails to remedy the same within fourteen (14) days from being so notified;
(b)the Seller breaches any applicable laws or Mecan's Policies;
(c)the Seller passes a winding up resolution or a court of competent jurisdiction makes an order for the same;
(d)a petition for the Seller's bankruptcy is made to a court of competent jurisdiction and not discharged within thirty (30) days of the petition;
(e)the issuance of an administrative order in relation to the Seller, or the appointment of a receiver over, or an encumbrance taking possession of, or the selling of any of, the Seller's assets;
(f)the Seller makes an arrangement or composition with its creditors generally or applies to a court of competent jurisdiction for protection from its creditors; or
(g)the Seller ceases or threatens to cease to carry on business.
18.2The Seller's Right of Termination
18.2.1Provided they have not been rectified by Mecan within fourteen (14) days from notifying Mecan of the occurrence of any of the following, the Seller has the right to immediately terminate this Agreement:
(a)the making of an administration order in relation to Mecan or the appointment of a receiver over Mecan's assets;
(b)the making of an arrangement or composition by Mecan with its creditors generally or applying to a court of competent jurisdiction for protection from its creditors; or
(c)Mecan ceasing or threatening to cease to carry on business.
18.3Termination without Cause
18.3.1Either Mecan or the Seller may unilaterally terminate this Agreement without cause by providing ninety (90) days' prior written notice to the other party.
18.4Consequence of Termination
18.4.1Upon termination of this Agreement, the Seller will notify Mecan of all confirmed Orders which have yet to be fulfilled. Notwithstanding any termination for any reason, the Seller will remain responsible for the fulfilment of any confirmed Orders in accordance with the terms and conditions of this Agreement.
19.GOVERNING LAW AND DISPUTE RESOLUTION
19.1Governing Law
19.1.1This Agreement shall be governed by the laws of Malaysia.
19.2Dispute Resolution
19.2.1Any difference, controversy, or claim, arising between Mecan and the Seller will be settled by arbitration, in English, in Kuala Lumpur, and in accordance with the rules of the Asian International Arbitration Centre ("AIAC"). Furthermore, the arbitral tribunal will consist of a sole arbitrator, to be designated by the Chairman of the AIAC. Any award by the arbitration tribunal will be final and binding upon Mecan and the Seller.
19.2.2The arbitrator will award to the prevailing party, if any, the costs and attorneys' fees reasonably incurred by such party in connection with the arbitration. If the arbitrator determines a party to be the prevailing party under circumstances where the prevailing party won on some but not all of the claims and counterclaims, the arbitrator may award the prevailing party an appropriate percentage of the costs and attorneys' fees reasonably incurred by the prevailing party in connection with the arbitration.
19.2.3Notwithstanding Clause 19.2.1, in the event either party believes that it may suffer irreparable harm prior to the resolution of any conflict by following the arbitration procedures established in this Agreement, such party may apply to a court of competent jurisdiction for a restraining order or other equitable relief in order to prevent or alleviate such harm pending the arbitration. The parties agree that this paragraph will not operate as a request that the court abstains from accepting jurisdiction or from granting appropriate orders which the court may deem necessary or appropriate to protect the interests of the parties.
19.2.4Any dispute relating to the delivery of Product shall be between the Seller and the Buyer. Mecan will use its best endeavour to assist the parties to resolve their issues. However, the Seller is entitled to make its own decision.
20.GENERAL
20.1Notice
20.1.1Any notice between Mecan and the Seller under this Agreement shall be given in writing by personal delivery, prepaid registered post or electronic mail to the address and electronic mail address of the parties stated on the Platform.
20.1.2Any notices shall be deemed to have been served:
(a)if delivered personally, when left at the addresses referred to in Clause 20.1.1;
(b)if posted within Malaysia to a Malaysian address, three (3) Business Days after posting and in any other case, seven (7) Business Days after posting; and
(c)if email transmission, when electronic confirmation of receipt is received by the sender.
20.1.3In proving service of notices, it shall be sufficient to show that personal delivery was made or that the envelope containing such notice was properly addressed, and duly stamped and posted or that the electronic mail has been sent to the correct electronic mail address.
20.2Severability
20.2.1If a provision in this Agreement is held to be illegal, invalid, void, voidable or unenforceable, that provision must be read down to the extent necessary to ensure that it is not illegal, invalid, void, voidable or unenforceable. If it is not possible to read down a provision, that provision is severable without affecting the validity or enforceability of the remaining part of that provision or the other provisions in this Agreement.
20.3Assignment
20.3.1The Seller cannot assign, transfer or subcontract all or part of its rights and/or obligations deriving from this Agreement, without the prior written consent of Mecan, which shall not be unreasonably withheld. Mecan may assign, transfer or subcontract all or part of its rights and/or obligations deriving from this Agreement.
20.4Relationship Between the Parties
20.4.1The Seller and Mecan are independent contractors, and nothing in this Agreement will create any partnership, joint venture, agency, franchise or sales representative relationship between the parties. This Agreement will not cause the establishment of any relationship of employment between the parties or with any person who provides services to either party. The Seller will have no authority to make or accept any offers or representations on behalf of Mecan.
20.4.2This Agreement and all of the representations, warranties, covenants, conditions, and provisions hereof are intended to be and are for the sole and exclusive benefit of Mecan and the Seller.
20.4.3Notwithstanding any other provision in this Agreement to the contrary, nothing contained herein will oblige Mecan or the Seller to engage in any action or omission to act which would be prohibited by or penalised under the laws or of any other country.
20.5Force Majeure
20.5.1No party will be liable to the other or be deemed to be in breach of this Agreement by reason of any delay or failure to perform any of its obligations due to an event of Force Majeure. Upon the occurrence of any event of Force Majeure, Mecan may, at its option, fully or partially suspend delivery/performance of its obligations under this Agreement while such event or circumstance continues. If any of the events of Force Majeure will continue for a period exceeding three (3) months, Mecan may notify the Seller that it will terminate this Agreement.
20.6Stamp Duty
20.6.1All stamp duty and registration fees (if any) in respect of this Agreement will be fully borne and paid by Seller.
21INTERPRETATION AND DEFINITIONS
21.1Interpretation
In this Agreement, unless the context requires otherwise:
21.1.1Any reference to:
(a)a person includes an individual, firm, partnership, joint venture, unincorporated association, proprietorship, corporation or other body corporate;
(b)a person includes the legal personal representatives, successors and permitted assigns of that person;
(c)a statute includes rules, regulations and any other subordinate legislation under it and consolidations, amendments, re-enactments or replacements of any of them;
(d)this Agreement and any other document or instrument referred to in this Agreement includes this Agreement and any such other document or instrument as amended, supplemented, modified or novated from time to time;
(e)a "Recital", "Clause", "schedule", "Appendix" or "Annexure" is a reference to a recital and clause of, and schedule, appendix or annexure to, this Agreement, all of which form an integral part of this Agreement;
(f)a "Paragraph" is a reference to a paragraph of the Clause or Schedule in which such reference appears;
(g)writing includes all modes of representing or reproducing words in a legible, permanent and visible form;
(h)the singular includes the plural and vice versa;
(i)a gender includes all genders;
(j)a date or time of day is a reference to Malaysian date or time; and
(k)any Malaysian legal term shall, in respect of any jurisdiction other than Malaysia, be construed as references to the term or concept which most nearly corresponds to it in that jurisdiction.
21.1.2Headings and sub-headings are inserted for ease of reference only and do not affect the interpretation of this Agreement.
21.1.3Any thing or obligation to be done under this Agreement which requires or falls to be done on a stipulated day, shall be done on the next succeeding Business Day, if the day upon which that thing or obligation is required or falls to be done falls on a day which is not a Business Day.
21.1.4Where an act is required to be done within a specified number of days after or from a specified date, the period is exclusive of the date so specified and if any period of time falls on a day which is not a Business Day, then that period is to be deemed to only expire on the next Business Day.
21.1.5Unless a contrary indication appears, a reference in this Agreement to "including" shall not be construed restrictively but shall mean "including without prejudice to the generality of the foregoing" and "including, but without limitation".
21.1.6No rule of construction applies to the disadvantage of a party because the party is responsible for the preparation of this Agreement or any part of it.
21.2Definitions
21.2.1In this Agreement, unless the context otherwise requires, the following words and expressions shall have the following meaning:
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"Additional Services" |
additional services as set out in Schedule 1 (Additional Services); |
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"Affiliate" |
with respect to any party, any entity directly or indirectly controlled by, or controlling, the said party or any subsidiary of the aforesaid; |
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"Business Day" |
a day on which the banks are open for business in Kuala Lumpur, Malaysia and excludes weekends or public holidays; |
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"Buyer" |
a Member, who purchases Products on the Platform; |
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"Buyer Agreement" |
the terms and conditions which a Buyer agrees to or deems to have agreed to in order to use the Platform to purchase Products; |
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"Commission" |
the fees chargeable by Mecan on each Successful Transaction at specific rates as more particularly specified in the Schedule 2 (Fees); |
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"Confidential Information" |
any information proprietary to a party to this Agreement or an Affiliate thereof, that is disclosed to the other party to this Agreement or an Affiliate thereof, whether marked as confidential or not, that should be considered confidential information under the circumstances; |
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"Contents" |
Product information, text, images, and any other relevant and/or legally required information in relation to the listing of Products on the Platform, including third parties' and the Seller's Intellectual Property Rights related materials; |
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"Counterfeit" |
the term "counterfeit" encompasses a product that was made in exact imitation of an existing brand with the intention to deceive or defraud and may include, but is not limited to: (a)a product that violates any local country laws in which they are sold; (b)a product that is a fake or a replica of an existing official product; (c)a product that has never been produced by a specific brand; (d)a product that is significantly under-priced; (e)a product containing a registered trademark on the product, the packaging or anywhere related to the product without the authorisation of the trademark owner; (f)a product that contains specific design elements (e.g. cartoon characters or colourways) protected by a trademark; without the authorisation of the trademark owner; (g)a product that bears such similarities with other products (e.g. a replica of a branded item with or without altered logos) without the authorisation of the trademark owner; (h)a product that has no visible trademark on the product image on the listing, but the delivered product includes a trademark; and (i)usage of a photo on the listing that contains the trademark of a brand; |
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"Customer Service Centre" |
Mecan's customer service department; |
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"Delivery Fee" |
the charges for delivery of the Products to the address as specified by the Buyer at the time of purchase on the Platform, borne by the Buyer; |
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"Enquiry" |
an enquiry made by a Buyer or potential Buyer in respect of a particular Product, which is submitted via the Q&A section on the Platform; |
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"Fees" |
the fee payable to Mecan for the Services as more particularly set out in Schedule 2 (Fees); |
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"Force Majeure" |
any event or cause beyond a party's reasonable control such as, but not limited to: (a)act of God, explosion, flood, tempest, fire or accident; (b)war or threat of war, sabotage, insurrection, civil disturbance or requisition, act of terrorism or civil unrest; (c)Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; (d)import or export regulations or embargoes; (e)interruption of traffic, strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of Mecan or of a third party); and (f)health epidemics declared by the World Health Organisation; |
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"Foreign Seller" |
a Seller whose principal place of business for the sale of the Products is outside Malaysia; |
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"Intellectual Property Rights" |
all intellectual property rights howsoever arising and in whatever media, whether or not registered, including copyright, confidential information, trade secrets, goodwill, patents, trade marks/service marks, trade names, registered designs and any applications for the protection or registration of these rights and all renewals and extensions thereof throughout the world; |
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"Logistics Provider" |
the logistic provider: (i)approved by Mecan and appointed by the Seller; or (ii)arranged by the Seller without Mecan's involvement, for the delivery of the Products. For the avoidance of doubt, the agreement for provision of logistic services, if any, are to be entered into between the Logistic Provider and the Seller; |
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"Mecan" |
Mecan App Sdn Bhd (Company No.: 962465-W), a company incorporated under the laws of Malaysia having its registered office at 6-1, Tower 2B, UOA Business Park 40150 Shah Alam, Selangor, Malaysia; |
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"Member" |
member of the Platform, registered either as a Buyer or a Seller, who has agreed to be bound by the Buyer Agreement or this Agreement, respectively and who is entitled to use the Platform to purchase and/or sell Products to other Members via the Platform; |
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"Online Marketplaces Fees" |
commission charged by online marketplaces for Products placed and/or sold by the Seller in such online marketplaces within the Urban Plus Stores; |
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"Order" |
a request placed by a Buyer on the Platform for the purchase of a particular Product; |
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"Order Notification" |
a notification issued to the Seller via the Platform system, upon a Buyer placing an Order; |
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"Payment Gateway Fees" |
the fees payable for payment gateway services, being services for third party authorisation and processing of online payments on the Platform, chargeable on each Successful Transaction at such rate as set out in Schedule 2 (Fees) or as otherwise determined by Mecan; |
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"Platform" |
the online market place owned and operated by Mecan, and known as "www.mecan.trade", being an e-commerce platform that enables Transactions between registered Members, having its domain at www.mecan.trade; |
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"Policies" |
shall collectively refer to: (a)Privacy Policy; and (b)all other policies posted on the Platform from time to time; |
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"Privacy Policy" |
Mecan's policy relating to the processing, collection, use, disclosure and management of personal data on or through the Platform; |
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"Product" |
Seller's products and/or services listed for sale on the Platform; |
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"Product Price" |
the selling price at which a Product is offered for sale on the Platform, which shall include all applicable taxes under the relevant laws; |
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"Prohibited Products" |
Products which are prohibited to be advertised, offered for sale and/or sold on the Platform as set out in Schedule 4 (Prohibited Products); |
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"Resolution Period" |
has the meaning as set out in Paragraph 2.1.2 of Schedule 6 (Cancellation, Refund and Replacement); |
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'seller" |
a Member who sells the Products through the Platform, subject to the terms and conditions as contained in this Agreement. The word 'seller" whenever used in this Agreement, depending on the context in which it occurs, refers to one or more of the following: (a)individual seller; (b)local business seller (with business / company registration); or (c)global seller member (with business / company registration); |
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'seller Service Levels" |
the minimum levels of service required by the Seller in the performance of the Seller's obligations as a Seller on the Platform, as more particularly specified in Schedule 7 (Seller Service Levels); |
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'seller's Amount" |
the final amount due to the Seller for each Successful Transaction, such amount to be calculated by deducting the following from the Transaction Amount: (a)Commission and Payment Gateway Fees payable by the Seller to Mecan; and (b)Trade Rebate (if any); |
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'services" |
has the meaning as set out in Clause 2.1.4; |
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'successful Transaction" |
a successful purchase transaction of the Products, for which each of the following steps has been completed: (a)a Buyer places an order and makes payment for the purchase of the Products from the Seller via the Platform; (b)the Seller successfully deliver the Products to the Buyer; and (c)the Platform system updates and displays the status for that particular Transaction as having been completed; |
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"Trade Rebate" |
such amount of rebate as the Seller may at its sole and absolute discretion determine (but is not obliged) to give to the Buyer for the purchase of Product; |
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"Tranche 1 of the Seller's Amount" |
the amount derives from the following formula: (0.4 x Transaction Amount) - (0.4 x Commission) - (0.4 x Payment Gateway Fees) - (0.4 x Trade Rebate) (if any); |
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"Tranche 2 of the Seller's Amount" |
the amount derives from the following formula: (0.6 x Transaction Amount) - (0.6 x Commission) - (0.6 x Payment Gateway Fees) - (0.6 x Trade Rebate) (if any); |
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"Transaction" |
a sale and purchase transaction of the Products between a Buyer and a Seller which is conducted online via the Platform; and |
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"Transaction Amount" |
the gross payment received from Buyers by Mecan for the purchase of Products on the Platform, being the Product Price plus the Delivery Fee. |
SCHEDULE 1
ADDITIONAL SERVICES
If opted by the Seller, Mecan may but not be obliged to procure third parties to provide the following additional services:
(a)conducting market study of the Products;
(b)analysing consumer behaviour and live trend;
(c)preparing industry benchmark in relation to the Products;
(d)marketing and promotion of the Products on social media;
(e)design of product packing or logo;
(f)warehousing services; and
(g)custom clearance services.
SCHEDULE 2
FEES
1.The Seller shall pay the following Fees in consideration of the Services.
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Commission |
12% of the Price |
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Finance Services & Support Fees |
3% of the Transaction Amount |
For the avoidance of doubt, the fees for delivery and warehousing of Products are charged by Logistics Provider and are not included in the Fees above.
2.The Commission and Administration Fees shall be deducted from the Transaction Amount in the manner set out in Schedule 3 (Seller's Amount). Notwithstanding the foregoing, the Seller shall remain liable to pay the Commission and Administration Fees to Mecan until the full amount of the Commission and Administration Fees due and payable by the Seller to Mecan is paid in full.
3.For the avoidance of doubt, the Seller is responsible to pay the Online Marketplaces Fees(if any), which will be deducted from the Seller's Amount as set out in Schedule 3.
SCHEDULE 3
SELLER'S AMOUNT
1.The Seller's Amount shall be calculated by deducting the Commission, Administration Fees and Trade Rebate (if any) and Online Marketplaces Fees (if any) on all Successful Transactions in the following manner:
(a)Commission shall be calculated based on the Transaction Amount at the rate stated in Schedule 2 (Fees); and
(b)Administration Fees shall be calculated based on the Transaction Amount at the rate as stated in Schedule 2 (Fees).
2.Mecan will deduct the Commission, Administration Fees and Trade Rebate (if any) and Online Marketplaces Fees (if any) from the Transaction Amount for each Successful Transaction, and the balance, being the Seller's Amount, shall be deposited into Mecan's designated bank account ("Mecan's Account"). The corresponding Seller's Amount for each Successful Transaction will be reflected on the Seller's account on the relevant webpage on the Platform which may be accessed by the Seller through a combination of username and password ("Mecan Wallet"). The Mecan Wallet will show the total amount of the Seller's Amount credited to the Seller at any point in time.
3.The Seller may request for the Seller's Amount, which is credited to the Seller as shown on the Mecan Wallet, to be transferred from Mecan's Account to the Seller's Bank Account ("Request for Transfer") by clicking on the relevant button on the Mecan Wallet Page in accordance with the following provisions:
(a)in the event the Seller's Bank Account is maintained with a financial institution in Malaysia, the Seller may Request for Transfer provided that the Request for Transfer shall be for an amount of not be less than RM10 (or equivalent in other currency) and the Seller must have such minimum amount in the Seller's Mecan Wallet for the transfer;
(b)in the event the Seller's Bank Account is maintained with a financial institution outside Malaysia,
(i)the Seller may Request for Transfer provided that the Request for Transfer shall be for an amount of not less than RM1000 (or equivalent in other currency) and the Seller must have such minimum amount in the Seller's Mecan Wallet for the transfer;
(ii)where the Request for Transfer is for an amount not exceeding RM6000 (or equivalent in other currency), the Seller shall bear all charges or fees as may be imposed by the relevant banks for such transfer (“Bank Charges”) and Mecan may deduct such Bank Charges from the amount transferred from Mecan's Account to the Seller's Bank Account; and
(iii)where the Request for Transfer is for an amount of RM6000 or more (or equivalent in other currency), Mecan shall bear all charges or fees as may be imposed by the transferring bank where Mecan's Account is maintained for such transfer;
(c)any Request for Transfer shall be made before Friday, 2.00 p.m. (GMT+8); and
(d)the Seller shall not make any new Request for Transfer within five (5) Business Days after a Request for Transfer has been made and before the prior Request for Transfer is completed.
4.The Seller's Amount for each Successful Transaction shall be deposited into Mecan's Account, reflected on the relevant Mecan Wallet and available for the Seller to Request for Transfer to the Seller's Bank Account in accordance with Paragraph 3 of this Schedule in the following manner:
(a)if the Transaction Amount is less than RM10,000, within seven (7) Business Day from the date when the Product is received by the Buyer;
or
(b)where the Transaction Amount is equal or more than RM10,000,:
(i)Tranche 1 of the Seller's Amount not later than three (3) Business Days from the date when the Platform System has been updated with the details of the bill of lading or airway bill or such other documents to prove that the Product is ready to be delivered by the Logistics Provider in accordance with Clause 8.2.3; and
(ii)Tranche 2 of the Seller's Amount not later than seven (7) Business Days from the delivery of the Products in accordance with this Agreement or where the Buyer has any complaint in respect of the Product, on the day immediately after the Seller resolves the complaint in accordance with Paragraphs 2.1.2, 2.1.3 and 2.1.4 of Schedule 6 (Cancellation, Refund and Replacement) within the Resolution Period.
Mecan's obligation to transfer and pay the Seller's Amount or any part thereof under this Agreement shall only arise in the event Mecan receives the corresponding Transaction Amount from the Buyer.
5.The amount reflected on the Mecan Wallet is not transferable to any other party and may not be used for any purpose other than to be transferred to the Seller's bank account in accordance with Paragraph 3 of this Schedule.
6.Mecan may delay, suspend or cancel any payment of the Seller's Amount in the event the Seller breaches any term of this Agreement or Policy and any payment made to the Seller will not in any way be considered as a waiver of Mecan's rights.
7.If Mecan is of the view that the Seller's actions and/or performance in connection with this Agreement or the Policies are likely to result, or have resulted, in disputes, chargebacks or other third party claims, or if there are any sums owed by the Seller to Mecan, then Mecan may, at its sole discretion, withhold any payment of the Seller's Amount for the longer of: (i) the completion of any investigation regarding Seller's actions or performance; or (ii) the resolution of any dispute.
8.To the extent required by the laws, Mecan will be entitled to withhold any and all taxes, duties, fees and other charges in connection with any Order, payment or otherwise under this Agreement or otherwise. In the event Mecan is required under the laws of any jurisdiction to deduct or withhold any sum as taxes imposed on or in respect of any amount due or payable to the Seller, Mecan will make such deduction or withholding as required and the amount payable to the Seller will be reduced by any such amount if necessary.
SCHEDULE 4
PROHIBITED PRODUCTS
1.Tobacco and nicotine products
Cigarettes including kretek and cigars
E-cigarettes (including liquids, kits, atomisers, tanks, mods and other accessories)
Tobacco or herb grinder
2.Alcoholic drinks
Wine, beer, champagne and other spirits
3.Coin and currency
Includes bitcoin and e-currency
4.Financial products
Products and services requiring licence from Bank Negara such as insurance, unit trust, stockbroking, FOREX trading and loans
5.Pharmaceutical products
Pharmaceutical products containing substances banned by the Ministry of Health of Malaysia or the relevant authority under the applicable jurisdictions
Unregistered pharmaceutical products (where such products require registration)
6.Medical devices
Unregistered medical devices
HIV test kits
7.Toys
Toys without Malaysian Conformity (MC) mark
Realistic replicas of guns and accessories
8.Weapons
Guns and accessories
Paintball guns
Slingshots
Knives
Swords
9.Food
Foods claiming medical or health benefits not allowed by the Ministry of Health of Malaysia or the relevant authority under the applicable jurisdictions
10.Products infringing a third party's Intellectual Property Rights
Replicas, Counterfeits or pirated versions of an original product
11.Adult products
Adult toys or lingerie which depict genitalia, use explicit language/content in product listing
12.Telecommunications equipment
Non-standard or non-certified telecommunications equipment, which do not comply with technical and safety requirements
13.Electric and electronics equipment
Non-standard or non-certified electric and electronics equipment, which do not comply with technical and safety requirements
14.Halal products
Non-halal products or services which use the "halal" sign unlawfully
15.Animal and wildlife products (including, without limitation, wild animals)
16.Artifacts and Antiquities
17.Counterfeit currency and stamps
18.Credit and debit cards
19.Currency including, without limitation, digital currency
20.Drugs, medicines, drug-like substances and associated paraphilia
21.Telecommunication equipment that has not been registered with the Malaysian Communications And Multimedia Commission (MCMC), and electronic surveillance equipment and other similar electronic equipment such as cable TV de-scramblers, radar scanners, traffic signal control devices, wiretapping devices and telephone bugging devices
22.Embargoed goods
23.Firearms, weapons such as replicas, stun guns, etc.
24.Prohibited Food: For the safety of our Users, Sellers may not list the following food and food related items on our Site:
25.Listings containing medicinal claims - that is, a claim that the item is intended for use in the diagnosis, cure, mitigation, treatment, or prevention of disease in humans and/or animals, contraception, inducing anesthesia or otherwise preventing or interfering with the normal operation of a physiological function, whether permanently or temporarily, and whether by way of terminating, reducing or postponing, or increasing or accelerating, the operation of that function or in any other way (for example, pharmaceutical drugs, misbranded dietary supplements);
26.Noxious food items - Food which contains any prohibited substances or substances in excess of permitted proportions, adulterated food without fully informing Buyer at the time of sale of the nature of the transaction;
27.Wild mushrooms; and
28.Any other food items hazardous to human health.
29.Food not falling into the Prohibited Food category above must adhere to these minimum standards and guidelines:
30.Expiration dates - all food items must be clearly and properly labelled with an expiration or "use by" date. Expired food items must not be listed.
31.Sealed containers - all food and related products sold on the Site should be packaged or sealed to ensure that Buyer can identify evidence of tampering or defect.
32.Perishable food items - Sellers who list perishable items should clearly identifying the item description the steps that they will take to ensure that the goods are properly packaged.
33.Government or Police related items such as badges, insignia or uniforms
34.Human parts or remains
35.Lock-picking devices
36.Lottery tickets
37.Pesticides
38.Potentially infringing items: Items including but not limited to replicas, counterfeit items, and unauthorized copies of a product or item which may be in violation of certain copyrights, trademarks, or other intellectual property rights of third parties.
39.Services: Unless expressly allowed by Mecan, the provision of services, including but not limited to services that are sexual, illegal in nature or in violation of the Terms of Service, are prohibited on Mecan's platform.
40.Slot machines
41.Recalled items
42.Shares, stock, other securities and stamps
43.Obscene, seditious or treasonous materials
44.Publications, books, films, videos and/or video games that do not comply with applicable laws in the country of sale and/or delivery
45.Stolen goods
46.Mislabeled goods
47.And any other items illegal or restricted in the jurisdiction of the Buyer and/or the Seller or which otherwise encourage illegal or restricted activities.
48.Child Pornography
49.Immoral Activities Related
50.Pyramid Sales
51.Franchises
52.Travel agents
53.High-Brand Risk Merchants (refer to Visa Core Rules and Visa Product and Service Rules 10.4.6.1) includes:
54.Direct Marketing - Travel-Related Arrangement Services
55.Direct Marketing - Outbound Telemarketing Merchants
56.Direct Marketing - Inbound Telemarketing Merchants
57.Betting, including Lottery Tickets, Casino Gaming Chips, Off-Track Betting, and Wagers at Race Tracks)
58.Drug Stores, Pharmacies
59.Drugs, Drug Proprietaries, Druggist Sundries
60.Cigar Stores and Stands, for Merchants that sell cigarettes in a Card-Absent Environment
61.Other items prohibited by law
Unlawful multi-level marketing schemes or pyramid schemes
Uniforms of police and armed forces
Items that promote racism, violence, hatred or offends religious beliefs
SCHEDULE 5
PENALTIES
1.Temporary or permanent suspension of the affected Product listing.
2.Cancellation of Transaction.
3.Loss or forfeiture of all or part of Seller's Amount.
4.Deferment of payment of all or part of Seller's Amount.
5.Set-off of any financial penalties imposed or costs to be recovered, against all or part of Seller's Amount, including future amounts as yet uncollected (where the existing Seller's Amount is insufficient to cover such penalties or costs).
6.Limits placed on Seller account privileges.
7.Downgrading of Seller's rating status, if applicable.
8.Suspension or termination of membership.
9.Imposition of financial penalties in such amounts as may be provided for under this Agreement.
10.Claims for damages or loss caused by breach or non-compliance.
11.Delist of any or all Products from the Platform.
12.Issuance of warning letters by Mecan.
SCHEDULE 6
CANCELLATION, REFUND AND REPLACEMENT
1.CANCELLATION
1.1.Cancellation by Seller
1.1.1.If any Order or Transaction is cancelled due to reasons attributable to the Seller, including unavailability of stock for the Products, delay in sourcing the Products and/or Product wrongly advertised or wrongly priced by the Seller, Mecan shall be entitled to impose on the Seller a monetary fine of RM50 for each cancelled Order or Transaction any and all of the penalties as set out in Schedule 5 (Penalties), at Mecan's discretion.
1.1.2.In the event of cancellation pursuant to Paragraph 1.1.1, Mecan or the Seller (if the Seller's Amount for cancelled Order or Transaction has been paid to the Seller), as the case may be, shall refund the Transaction Amount in full to the Buyer within three (3) Business Days of such cancellation.
1.2.Cancellation by Mecan
1.2.1Mecan shall have the discretion to cancel the Transaction at any time where it deems it necessary, if:
(a)the Transaction is prohibited by law;
(b)the Transaction will breach the terms and conditions of this Agreement;
(c)the cancellation is to protect the interests of the Buyer, Seller and/or any relevant third party; or
(d)there are any electronic, operational, server, system or technical error.
The Buyer and the Seller will be notified of the cancellation above in writing. The Seller shall refund the Transaction Amount to the Buyer after deducting the administrative fees, processing fees and banking charges.
1.2.2Mecan is also entitled, at its sole and absolute discretion, to cancel any Order or Transaction where Mecan is of the view that the Buyer is in breach or are potentially in breach of any of the terms and conditions of the Buyer Agreement or any other terms of use of the Platform.
1.2.3Where the Products are to be delivered from the Seller or the Seller's storage point to the address for delivery specified by the Buyer which are within the same country, in the event any Product is not delivered in full after ten (10) Business Days from the date "Order Confirmed", Mecan may cancel the Order or Transaction and notify the Seller and Buyer in writing of such cancellation. In such instance, Mecan shall be entitled to impose on the Seller, a monetary fine of RM50 or equivalent currency for each cancelled Order or Transaction and/or any and all of the penalties as set out in Schedule 5 (Penalties), at Mecan's discretion.
Where the Products are to be delivered from the Seller or the Seller's storage point to the address for delivery specified by the Buyer which are not within the same country, in the event any Product is not delivered in full after twenty (20) Business Days from the date "Order Confirmed", Mecan may cancel the Order or Transaction and notify the Seller and Buyer in writing of such cancellation. In such instance, Mecan shall be entitled to impose on the Seller, a monetary fine of RM100 or equivalent currency for each cancelled Order or Transaction and/or any and all of the penalties as set out in Schedule 5 (Penalties), at Mecan's discretion.
1.2.4Paragraph 1.2.3 shall not apply to Products which the Seller has expressly stated on the Product page that such Product are subject to pre-orders, pre-determined delivery dates or any other exceptions which are approved by Mecan in writing. In order for the Seller to rely on this Paragraph, the Seller shall ensure that the timelines for delivery are clearly stated in the description of the Product page to enable the Buyers make an informed decision.
1.2.5In the event of cancellation pursuant to Paragraph 1.2.3, Mecan or the Seller (if the Seller's Amount for the cancelled Order or Transaction has been paid to the Seller), as the case may be, shall refund the Transaction Amount in full to the Buyer within five (5) Business Days of such cancellation.
1.3Cancellation by Buyer
1.3.1After Order Confirmed
Once the Order has been confirmed in accordance with Clause 8.1.2, any cancellation will require the Seller's approval, subject always to the terms of this Agreement.
1.3.2Cancellation Not Allowed After Delivery
Once a Product has been sent out to the Buyer, the status for the Order on the Platform shall be changed to "Delivery in Progress". The Order cannot be cancelled from this point onwards.
1.3.3No cancellation for certain Products
Mecan and the Seller acknowledge that the Buyer shall not cancel any Order for Products which are on promotion, sales, limited time promotion or bundle purchases, unless stated otherwise on the Platform or product page.
1.3.4Mecan and the Seller acknowledge that upon the Seller's approval for the Buyer's request to cancel under Paragraph 1.3.1 has been obtained, the refund will be credited to the Buyer not later than ten (10) Business Days from the date of the Seller's approval for the cancellation subject to deduction by Mecan of 3% of the total amount paid by the Purchaser for the cancelled Order, being the amount agreed between the Buyer and Mecan as administrative costs and the costs incurred by Mecan in promoting the Products on the Platform.
2.EXCHANGES, RETURNS AND REFUNDS
2.1Defective Products or Products Do Not Conform to Written Descriptions
2.1.1In the event the Buyer rejects the Product on the grounds that the Product is faulty, defective or damaged, or the Product delivered does not conform to the written specification or descriptions as stated on the Seller Product page, the Buyer must notify the Seller via the Platform within seven (7) days from the receipt of the Product ("Rejection Period").
2.1.2Upon the Buyer's notification in accordance with Paragraph 2.1.1, the Seller shall:
(a)investigate the Buyer's complaint;
(b)determine whether the Buyer's complaint is justifiable or has merits; and
(c)if the Buyer's complaint is justified or with merits,
(i)be entitled, at the Seller's sole and absolute discretion, determine whether the Buyer will receive a refund or replacement for the Product; and
(ii)refund or replace the Product,
within fourteen (14) days commencing on the day immediately after the Rejection Period ("Resolution Period").
2.1.3In the event the Product is found to be defective, faulty or damaged due to no fault of the Buyer, the Seller shall be responsible for all costs associated with the return and refund or replacement. The Buyer will be required to provide receipt or evidence of the costs involved.
2.1.4If the Seller determines that the Product is defective, faulty or damaged and that such defect, fault or damage is attributed to mishandling of the Product by the Buyer, the Seller will not be liable to accept / replace the Product. In such instance, if the Buyer has returned the Product to the Seller, the Buyer shall be responsible for all costs associated with the return of the Product to the Seller and back to the Buyer.
2.2Failed Deliveries
2.2.1In the event that the Logistics Provider fails to deliver the Products to the Buyer after three attempts, such Products shall be returned to the Seller. Upon verification by the Seller, Mecan shall proceed to close the Order and refund the Product Price. Mecan shall be entitled to blacklist the Seller or Buyer in the event of such delivery failures. The Seller shall indemnify Mecan from all costs associated with the delivery, return and refund of the Products.
2.3Non-returnable or exchangeable Products
2.3.1The Buyer is not allowed to return or exchange the following Product(s), unless such Product(s) is defective, had expired or wrongly delivered:
(a)Product(s) delivered from outside Malaysia;
(b)gadgets and electronics;
(c)lingerie and underwear;
(d)food items, fast moving consumer goods;
(e)swimsuit;
(f)hosiery, shapewears and bodyshapers;
(g)toiletries;
(h)beauty and skincare products;
(i)fragrances;
(j)customised products; or
(k)ticket, hotel reservations and vouchers, airline tickets, concert tickets or Product(s) of similar nature or descriptions.
3.GENERAL
3.1.1Non-compliance with the provisions of this Schedule shall entitle Mecan to impose on the Seller any and all the of the penalties as set out in Schedule 5 (Penalties) as Mecan shall determine at its discretion.
3.1.2Mecan shall not be responsible for any risk or be liable for any claims, demands, expenses, losses, cost or damages in connection with the return of any Products.
SCHEDULE 7
SELLER SERVICE LEVELS
1.Seller Fulfilment
Leadtime from status of "Preparing for Delivery" to "Delivery in Progress" on the Platform -
(a)for local Sellers - within 24 hours
(b)for Foreign Sellers - within 48 hours
2.Seller Order Cancellation
Cancellation rate to be less than 1% of Seller's total Orders
3.Customer Service Responsiveness Score
Resolution of more than 90% of customer service trouble tickets within 72 hours of creation
4.Claims Management (Returns, Refunds, Exchanges) Resolution score
Partial fulfilment /defect rate of less than 1% of Seller's total Orders
5.Seller's Claim Management Resolution Score
Resolution of claims request within 96 hours of submission
6.Seller Q&A inquiries resolution score
Resolution of Seller Q&A inquiries within 72 hours of submission
SCHEDULE 8
SPECIFIC TERMS AND CONDITIONS FOR FOREIGN SELLER
1.A Foreign Seller may list its Products on the Platform for international Transaction provided that all listings and transactions shall comply with the applicable laws of Malaysia and any other relevant jurisdictions.
2.A Foreign Seller shall ensure that any Product sold must clearly state any potential compatibility issues such as power plug and power voltage differences, lack of a manual in local language, non-applicability of warranty overseas or method of claiming under such warranty. In the event that this is not clearly stated in the Product listing and causes confusion or misunderstanding on behalf of the Buyers, Mecan reserves the right to immediately suspend such Product listing until the information is properly and accurately reflected by such Foreign Seller, and to further approve the refund or exchange such Product to the Buyer, with all costs to be borne by and/or recoverable from the Seller.
3.A Foreign Seller is advised to obtain legal advice in relation to familiarization with its local laws including the laws of Malaysia, as the Foreign Seller is responsible for ensuring that transactions on the Platform are lawful in all relevant jurisdictions.
4.The Foreign Seller shall ensure that any Product that is sold on the Platform can be lawfully delivered outside of the country where the Foreign Seller is located, and that such Product can also be lawfully exported into the country of its destination.
5.Please note that a Buyer is considered the importer on record for any Product imported into Malaysia, and import duties and taxes may be levied once a shipment reaches Malaysia or any other country of destination.
6.Any and all additional charges for customs clearance shall be borne by the Foreign Seller. Mecan may settle all such additional charges on the Foreign Seller's behalf, with all costs to be borne by and/or recoverable from the Foreign Seller.
7.Any bank fees applicable for the cross-border shall be borne by the Foreign Seller, and Mecan shall deduct the same prior to transferring the Seller's Amount.
SCHEDULE 9
GENERAL TERMS FOR LOGISTICS SERVICES
1.Save as otherwise provided in this Agreement, the Seller will be responsible for all costs incurred for delivery of the Products. The Seller shall be responsible to pay or reimburse any costs assessed against or incurred by Mecan in relation to delivery of the Products. The Seller will also be responsible for payment of all customs duties, and taxes and any other charges related to the delivery and custom clearance of the Products.
2.Mecan will not be listed on any import documentation relating to the Products. Mecan may refuse to accept the Products, and to cancel the Orders, where it is listed on the import documentation, and any costs, penalties, taxes or duties assessed against or incurred by Mecan will be charged to the Seller.
3.The Seller must comply with the standard operating procedures, import procedures, weight restrictions, size restrictions and other shipping requirements as may be notified by the Logistics Provider to the Seller.
4.Save as otherwise provided in this Agreement or agreed by Mecan, at no point in time will title to the Products pass to Mecan or its sub-contractors (if any). Mecan or its contractors or sub-contractors will not be or deemed to be the merchant on record of the Products.
5.Risk of loss or damage to the Products will remain with the Seller unless risk is transferred to the Buyer in accordance with the Buyer Agreement.
6.Mecan may, in its sole discretion or at the direction of any government or law enforcement authority, at any time and without notice, open and inspect any Product.
7.Mecan will, subject to any applicable law, have a lien on any Products in Mecan's possession for any Fees due and owing to Mecan from the Seller.
8.The Seller may arrange for its own logistics service provider. In such instance, the delivery charges and delivery area coverage shall be determined by the Seller.